QA Operations Specialist

Position Summary:

The Quality Assurance Deposit Operations Specialist is responsible for ensuring the accuracy, 

efficiency, and compliance of deposit operations within the bank. This role involves reviewing and 

monitoring deposit-related transactions, processes, and systems to identify and rectify errors, 

enhance operational efficiency, and ensure compliance with regulatory requirements. The specialist 

collaborates with various departments to implement quality control measures and continuous 

improvement initiatives.

Essential Duties and Responsibilities:

•  Review and monitor deposit operations activities to ensure accuracy, efficiency, and compliance 

with bank policies and regulatory requirements.

•  Conduct regular audits and quality checks on deposit transactions, including deposits, 

withdrawals, transfers, and account maintenance.

•  Identify and investigate discrepancies, errors, and irregularities in deposit operations, and 

recommend corrective actions.

•  Collaborate with deposit operations staff to develop and implement quality control measures and 

process improvements.

•  Prepare and maintain detailed reports and documentation related to quality assurance activities 

and findings.

•  Assist in the development and maintenance of deposit operations policies, procedures, and 

training materials.

•  Provide training and support to deposit operations staff on quality assurance best practices and 

compliance requirements.

•  Monitor and evaluate the effectiveness of implemented quality control measures and make 

recommendations for continuous improvement.

•  Stay current with industry trends, regulatory changes, and best practices related to deposit 

operations and quality assurance.

•  Good sense of responsibility

•  Good leadership skills

•  Ability to maintain focus

•  Ability to multitask

•  Good judgment to make financial decisions

•  Ability to work in a team setting and excel.

•  Handles NSF/Exception Item Processing,

•  Dormant check handling

•  Check Adjustments

•  Returned Items

•  Large Item Review

•  Oversee EFT disputes, provide debit card support, and card maintenance to branch staff

•  EFT Fraud Reviews

•  Ensure satisfactory or higher Reg E audit results

•  Levy, Garnishment processing

•  Subpoena processing

•  GL Reconciliation, Certifications

•  Foreign Item processing

•  IOLTA/IRETA remittance

•  iPay, support to branch staff

•  Provide support for CDARS/ICS network activities

•  Distribute for daily CD Interest Check and assist resolving exceptions

•  Oversee the bank’s IRA portfolio including ensuring proper tax reporting for customer 

transactions and EOY notices.

•  Process enterprise-wide escheatment for the bank. Ensure compliance with all applicable rules 

and regulations

•  Provides back up Internet Banking and Treasury Management administrative support.

•  Wire Transfer execution

•  ACH processing

•  Annual Christmas Club Payout

•  EOY Tax Notice Coordination

Knowledge, Abilities and Skills:

•Three to five years successful experience working in a centralized operations or branch environment.

•Ability to effectively troubleshoot problems and take a proactive approach in issue resolution.

•Excellent written and verbal communication and presentation skills.

•Ability to always respond effectively to inquiries from internal team members and customers and demonstration of excellence in customer service.

•Working knowledge of word processing, spreadsheet, and database software programs desired.

• Ability to work effectively in a team environment as well as accomplish work assignments under minimal supervision and tight schedules.

• Well-developed analytical and troubleshooting skills.

• Strong initiative and sense of urgency in tackling new projects and proven ability to execute sound judgment successfully and consistently.