Purchasing & Client Support Specialist

Purchasing & Customer Support Specialist Location: Mississauga, ON Work Arrangement: Hybrid — 1 day per week remote after training; remaining days onsite Employment Type: Full-Time Salary: Up to $65,000 annually DOE Language Requirement: Fluency in — English/French written and spoken, is mandatory. The Opportunity Bring your procurement expertise and customer service skills to a role where you can make an impact across purchasing, order management, logistics, and inventory coordination. We are seeking an organized, detail-oriented bilingual professional who enjoys solving problems, building relationships, and keeping operations running smoothly in a fast-paced manufacturing or technical environment. Key Responsibilities Manage the procurement cycle, from purchase order creation through final delivery. Coordinate with suppliers, internal teams, and logistics partners to support timely purchasing and material flow. Review vendor invoices and resolve pricing, delivery, and documentation discrepancies. Address supplier issues and escalate concerns as needed. Monitor slow-moving and obsolete inventory with internal departments. Maintain accurate material master data in the ERP system. Provide professional customer support by phone and email in English and French . Prepare sales and service quotations and maintain accurate customer records in ERP and CRM systems. Manage the complete customer order cycle, including order entry, confirmations, shipping, invoicing, returns, and credits. Coordinate shipments with warehouse and logistics teams. Partner with Sales, Marketing, and Finance to resolve customer inquiries, billing concerns, and payment issues. Support global procurement initiatives, process improvements, training, and procedural updates. Participate in occasional international travel for training or business meetings. Must-Have Qualifications Fluent in English and French, with strong written and verbal communication skills in both languages. At least 5 years of relevant experience in procurement, order processing, customer support, supply chain operations, or a related field. Experience managing procurement and customer orders through an ERP system . Proficiency in Microsoft Excel, Word, and Outlook , along with CRM experience. Strong customer service, problem-solving, organizational, and time-management skills. Exceptional attention to detail and the ability to manage competing priorities. Ability to work independently and collaborate across departments. Post-secondary diploma or an equivalent combination of education and relevant experience. Ability to work onsite in Mississauga according to the hybrid schedule. Preferred Qualifications Experience in an engineering, manufacturing, or technical environment. Knowledge of logistics, inventory management, and international shipping. Experience working with global suppliers and cross-functional teams. Familiarity with continuous improvement and process documentation. Ready to bring your bilingual communication skills and procurement experience to a collaborative team? Apply today. #Workwolf Cala Sourcing Solutions LLC uses Workwolf’s AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.

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