Public Safety Dispatcher - POST-Certified

JOB DESCRIPTION The City of San Luis Obispo's Police Department is currently recruiting for the position of Public Safety Dispatcher! CLICK HERE to learn more about joining SLOPD! The City of San Luis Obispo is seeking qualified applicants who have successfully completed the California POST Public Safety Dispatcher Basic Course and possess a POST Public Safety Dispatcher Course proof of completion . This recruitment is designed for individuals who have already obtained their POST certification and are ready to begin a career in emergency communications. Previous employment as a 9-1-1 dispatcher is not required . Applications will be received by Human Resources on a continuous basis. The posting may close at any time without prior notice, so qualified candidates are encouraged to apply promptly. When a vacancy is anticipated, the most qualified candidates will be invited to complete a virtual written exam (CritiCall). Upon completing the CritiCall exam, top-scoring candidates will be invited to participate in a panel interview. Please note that this posting is for entry-level candidates - candidates with a minimum of one year of experience in dispatching for a Public Safety Agency and who meet the minimum requirements of the position should app ly to the "Public Safety Dispatcher - Lateral" posti ng. SUCCESSFUL CANDIDATE STATEMENT: A successful Public Safety Dispatcher is deeply committed to the profession and ready to meet the demands of rigorous training and challenging shifts. They remain calm under pressure, show compassion without becoming emotionally overwhelmed, and communicate clearly and quickly—turning distressed callers’ information into accurate, concise emergency calls. They multitask effectively, track field units, and manage both phone and radio communication with strong judgment and prioritization. They adapt easily to evolving technology, including reading electronic maps and using multiple systems. They bring excellent interpersonal skills, working closely with partners for long shifts, and demonstrate assertiveness, flexibility, tolerance, and teamwork. JOB SUMMARY : Operates radio systems to dispatch public safety emergency vehicles and personnel, answers emergency and non-emergency phone calls and provides pre-arrival medical emergency instructions. Performs a variety of clerical activities and related work as required. CLASS CHARACTERISTICS: Employees in this line-level classification perform the full range of assigned duties. They must be able to work in an independent manner, receiving only occasional instruction or assistance as new or unusual situations arise. Public Safety Dispatchers are fully competent and knowledgeable of the operating procedures and policies within the City and the Police and Fire Departments. They are responsible for responding to a wide variety of calls and requests in an appropriate and timely manner. This requires a thorough knowledge of public safety dispatch procedures and standards as well as excellent communication and interpersonal skills. Public Safety Dispatchers are expected to work shifts including weekends, nights, holidays, and irregular shifts, which may be on short notice. This classification is distinguished from the Public Safety Dispatch Supervisor in that the latter is responsible for the evaluation and supervision of the Public Safety Dispatchers. SUPERVISION SUPERVISION RECEIVED AND EXERCISED : Works under the general supervision of the Public Safety Dispatch Supervisor and the Watch Commander. Employees in this classification participate in providing general instruction and training to new dispatchers or other staff. EXAMPLES OF DUTIES EXAMPLE OF DUTIES AND RESPONSIBILITIES : (Any one position may not include all of the duties listed nor do the listed examples include all tasks that may be found in positions of this class.) Receives information and requests for services from the public via telephone and Text to 9-1-1. Receives information via ra…

View the full posting and apply