Public Safety Dispatcher I

Summary To be considered for this position, applicants must note all qualifications, requirements, and certifications on the application, and MUST attach/upload copies of certifications to be eligible to continue in the process. Candidates who qualify will be sent a link, via email, to take an online computer-based skills exam before the job announcement expires. The skills test is computer-based and includes a typing test. You may want to practice your typing skills now, as this is an integral portion of the test. Candidates who successfully complete the skills testing will sit for an interview. (Please make sure to provide an updated and active email address on your application, as emails will be sent throughout each step in the process) When completing the application process, if the system does not allow you to upload more than one certification, please contact the Department of Emergency Services at (301) 609-3406, before submitting. Please do not write "See resume" or "See attached" on your application; your application will NOT be considered. You MUST include all information on the application itself. _________________________________________________________________________________________________ Performs public safety/public service dispatching work for the Charles County Department of Emergency Services. Receives emergency 911 calls and dispatches Fire, Emergency Medical Service (EMS), Law Enforcement, Emergency Management and Homeland Security resources as appropriate; communicates with Fire/EMS resources by radio, receiving non-emergency calls for service and coordinates with the appropriate public safety/CCG department /division to facilitate a response; emergency/non-emergency calls for law enforcement service are received, processed, entered into CAD and relayed to the appropriate dispatchers. Essential Job Functions Receives requests for assistance by utilizing computerized 9-1-1 telephone system, evaluates type of assistance needed, and dispatches appropriate public safety resources using the computer-aided dispatch system, various computerized radio systems (800 MHZ trunked, 800 MHZ conventional, VHF paging, VHF interoperability, Fire Mutual Aid Radio System, RINS, Marine and Microwave), GIS mapping system and related databases and computerized equipment. Receives 9-1-1 and other emergency requests for service. Simultaneously determines the nature and location of the emergency; determines priority and enters information into the Computer-Aided Dispatch (CAD) system. Answers non-emergency calls for service, determines type of assistance required, and provides appropriate assistance as needed. Processes emergency and non-emergency requests for State, County and regional Law enforcement, Fire and EMS, and several public service organizations; relay incident specific information to appropriate agency. Receives emergency and non-emergency calls for service from non-English speaking customers. Use computerized 9-I-I telephone system to establish a link with appropriate interpreter to determine nature and location of the emergency; priority, type of assistance required, provide appropriate assistance as needed and dispatch correct agencies. Receives emergency and non-emergency calls for service from hearing impaired customers. Use computerized Uses 9-I-I telephone system to communicate with the caller to determine nature and location of the emergency; priority, type of assistance required, provide appropriate assistance as needed and dispatch correct agencies. Provides Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch; triage in-coming requests for emergency service calls to determine the level of response; provide pre-arrival instructions to the caller. Must use established Emergency Dispatch protocols to immediately provide help to the victim or other party; operate within an established quality assurance standard of service. Uses CAD / Station Alerting System / VHF pag…

View the full posting and apply