Provisional - Customer Service Representative Martinsville

Job Requisition ID: 57983 Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com. Description The Customer Service Representative (CSR) is responsible for coordination of all activities necessary to provide sales, service and distribution support to our customers. The CSR is the direct interface with customers and responsible to address customer needs and coordinate problem solving in concert with Sales and cross-functional partners. The CSR works in partnership with the field sales representatives; manages all aspects of the order fulfillment process; and forms working relationships with internal partners within supply chain, business and manufacturing. We are only looking for candidates who live in the Martinsville, VA area and can work either of the following schedules: 8:00 am-5:00 pm Eastern 9:00 am-6:00 pm Eastern Provisional Employee (PE) - Customer Service Representatives are part-time positions, without benefits, and are eligible to work up to 1,200 hours in a calendar year. The duration of this assignment is not to exceed 12-months. Responsibilities Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints, and entering forecasts. Analysis of inventory and customer demand. Partner with Sales in support of customer needs. Manage customer records and report customer information. Build relationships with customers and internal partners. Foster teamwork. Back-up colleagues as needed. Travel on an infrequent basis in support of sales effort. Qualifications Bachelor’s Degree in a related field is required – (business, supply chain, international business, sales, marketing, etc.). Excellent communication skills both oral and written required. Excellent computer skills; including strong proficiency in Excel and Word are required; SAP experience. Strong prioritization, planning and analytical skills required. Must be self-motivated, extremely organized, able to multi-task in a dynamic business environment and have the ability to work well with others. Individual must have the ability to contribute independently and within a team environment. Relevant previous customer service, sales, supply chain or manufacturing experience. Relevant product knowledge. Coursework completed in chemistry, engineering, mathematics, information technology, operations management, supply chain management, advanced degree and APICS certification will be considered a plus. The starting hourly rate for this position is $21.00. At Eastman, we are committed to transparency and integrity in our compensation practices. Eastman includes salary ranges in some job postings to provide clear compensation information and to be compliant with state laws that require disclosure. Not all postings display ranges due to factors like location, market conditions, or position specifics. Compensation is based on qualifications and experience. Candidates are encouraged to discuss their salary questions during the interview process. Benefits Your total rewards go far beyond a competitive salary. When you join Eastman, you gain access to an e…

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