Project Manager

ADVANCED COSMETIC RESEARCH LABORATORIES, INC. Job Description: Project Manager – Customer Accounts & Production Coordination Department: Operations / Customer Account Management Reports To: Head of Operations Location: Chatsworth, California Position Type: Full-Time Position Summary The Project Manager is responsible for managing customer relationships, communication, and order coordination for existing accounts at Advanced Cosmetic Research Laboratories (ACRL), a contract manufacturer specializing in cosmetic, personal care, and over-the-counter (OTC) products. This position serves as the primary point of contact between ACRL and its customers, ensuring that purchase orders, pricing, material availability, production timelines, and delivery expectations are effectively managed and communicated. The Project Manager oversees the customer-facing aspects of the manufacturing process, from receipt of a purchase order through production completion and shipment. The role requires close collaboration with Purchasing, Production, Planning, Warehouse, Quality Assurance, and Accounting to ensure that customer orders are executed accurately and efficiently. The primary focus of this position is existing customer accounts, repeat production, and replenishment orders. Key Responsibilities 1. Customer Account Management & Communication Serve as the primary point of contact for ACRL's existing customer accounts. Manage day-to-day customer communication regarding purchase orders, production schedules, material availability, order status, and shipment timelines. Maintain strong, professional relationships with customers through consistent communication, responsiveness, and proactive follow-up. Respond to customer inquiries promptly and ensure all outstanding requests are addressed. Communicate potential production delays, material shortages, or scheduling changes to customers in a timely and professional manner. Coordinate customer meetings and calls as needed to review open orders, forecasts, and production requirements. Escalate significant customer concerns, pricing disputes, or operational challenges to the Head of Operations. 2. Purchase Order Management & Order Processing Receive, review, and process incoming customer purchase orders. Verify that purchase orders reflect approved pricing, correct product specifications, quantities, and agreed-upon terms. Confirm that all necessary information is received before orders are submitted for processing. Maintain accurate records of all open, pending, and completed purchase orders. Coordinate internally to ensure purchase orders are properly entered into ACRL's systems and communicated to the appropriate departments. Track order progress from initial receipt through manufacturing, filling, packaging, and final shipment. Manage customer-requested changes to purchase orders and communicate their impact on materials, pricing, and production timelines. Ensure customers receive order acknowledgments and updates regarding expected production and completion dates. 3. Pricing, Quotations & Cost Coordination Maintain accurate and up-to-date pricing records for all existing customer products and SKUs. Review purchase orders against the most recently approved quotations to ensure pricing accuracy. Coordinate with Purchasing and Operations to identify changes in raw material, component, packaging, or manufacturing costs that may impact customer pricing. Prepare and issue updated quotations for existing products when required, subject to management approval. Communicate approved price adjustments to customers and ensure revised pricing is reflected in future purchase orders. Maintain organized records of customer quotations, pricing revisions, and approvals. Identify and escalate pricing discrepancies before orders are accepted or processed. 4. Component & Raw Material Coordination Work closely with the Purchasing Department to monitor the status and availability of raw materials and packaging componen…

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