Project Coordinator & Dispatcher

Overview As Kiwa T2’s Project Coordinator & Dispatcher in our Burnaby BC office, you will coordinate field technicians and projects while serving as a primary point of contact for clients. You will gather project requirements, respond to inquiries, and ensure work is scheduled efficiently and in line with client expectations. Working closely with the Project Management and Estimating teams, you will support projects from initial client contact through completion and help deliver a responsive, accurate, and professional client experience. Primary Job Duties include, but are not limited to: Serve as a primary point of contact for clients, responding to inquiries and gathering project requirements by phone and email. Own and manage the daily scheduling and dispatching of field technicians, ensuring resources are allocated efficiently, client commitments are met, and technicians have all necessary project information, documentation, and instructions required to successfully complete their work. Clarify project scope, site requirements, timelines, and deliverables while setting realistic client expectations. Collaborate with Project Managers and Estimators to understand workloads, priorities, and resource requirements. Enter and maintain accurate project, scheduling, and client information in company systems. Review construction drawings, utility plans, and project documentation to support scheduling, pricing, and coordination. Communicate project assignments, status updates, and scheduling changes to clients and technicians. Monitor project progress and adjust schedules to address conflicts, resource constraints, and operational needs. Debrief technicians following service calls and update project records as required. Support the sales process by recommending additional services based on client needs. Identify opportunities to improve scheduling, communication, and coordination processes. Perform additional responsibilities as assigned. Qualifications: Two or more years of experience in project coordination, dispatching, scheduling, customer service, or a related field. Experience coordinating multiple projects, tasks, or resources in a fast-paced environment. Strong customer service and relationship-building skills. Excellent verbal and written communication skills, including a professional phone and email presence. Strong organizational, problem-solving, and decision-making skills with close attention to detail. Proficiency with Microsoft Office and web-based business applications. Ability to work independently and collaboratively while managing changing priorities. Experience in construction, engineering, utilities, telecommunications, or a related industry is considered an asset. Experience reviewing construction drawings, utility plans, or project documentation is considered an asset. Ability to learn Kiwa T2’s services and clearly communicate service information to current and prospective clients. Why Join Kiwa T2? Competitive salary based on experience. Immediate benefits, including extended health and RRSP matching. Three weeks' vacation (plus the option to purchase more). Paid sick days and family responsibility leave. Fitness & wellness reimbursement program. Work Phone and Laptop provided Generous parental leave benefits. Paid training & educational assistance for career development. Hybrid work schedule (3 days onsite, 2 days remote after probation). Kiwa T2 is an equal-opportunity employer committed to fostering an inclusive workplace. We value diversity and welcome applicants of all backgrounds, identities, and abilities. While we appreciate all applicants, only shortlisted candidates will be contacted.

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