Project Coordinator, Dispatch & Field Operations
KTI (Canada)Location: On-Site (234177 Range Rd 285, Calgary, AB T1X 0X8) Position Type: Full-Time Contract (approximately 4 years) Compensation: $60,000 – $65,000 / year + 3 weeks vacation Schedule: Tuesday to Friday from 8:00 a.m. – 8:00 p.m. with core team coverage running from 11:00 a.m. – 7:00 p.m. / Saturday 8:00 a.m. – 4:30 p.m. Reports To: Project Manager / Director ABOUT US At KTI Utility Services Inc. (KUS), we foster a culture of excellence, innovation, and safety. As a leading utility service provider committed to delivering exceptional services across Canada, we value our people and provide a supportive, dynamic, and rewarding work environment. Join our growing team in Calgary and help us drive operational success! POSITION OVERVIEW Under the direction of the Project Manager/Director, the Project Coordinator will conduct various roles to help manage the quality, production, and general success of the project(s). Acting as a vital communication hub between management and field teams, you will assist with problem-solving, issue resolution, and client engagement to ensure high operational efficiency and customer satisfaction. A significant portion of this role is dedicated to live dispatch operations—managing active field communications, coordinating service schedules, and ensuring real-time operational alignment across our field crews. Key Responsibilities Live Dispatch & Field Operations Manage high-volume incoming field communications, monitor active crew deployment, and dynamically adjust operational schedules to maintain optimal response times and service efficiency Serve as the primary liaison between field technicians and management, promptly relaying schedule adjustments, routing updates, and priority service directives Logistics & Inventory Management Manage warehouse inventory levels and coordinate material shipments with head office Coordinate installer pick-ups and drop-offs of materials, equipment, and tools Maintain accurate inventory tracking to ensure necessary supplies are consistently available Field Support & Quality Assurance (QA) Provide day-to-day operational support to field staff, supervisors, and project management Facilitate field quality assurance (QA) tracking and documentation to ensure adherence to corporate standards and project specifications Manage work order tracking systems and maintain accurate operational records within internal software platforms Customer & Client Coordination Respond professionally to customer inquiries and resolve service inquiries effectively Document and manage escalated customer feedback and claims Engage with clients as required and support project-related communications (e.g., notification letters, door hangers) Provide constructive feedback on service delivery and operational hurdles to management Safety & Compliance Strictly follow and enforce all safety requirements and company policies Conduct regular inspections, including site and storage area checks, fire extinguisher inspections, and fire drills Qualifications Diploma or degree in a related field (e.g., Business Administration, Project Management, Supply Chain, or equivalent professional experience) Demonstrated experience in fast-paced operational coordination environments, such as high-volume dispatch operations, customer support centres, or logistics management Previous experience in project coordination, preferably within utilities or a related fast-paced industry Proficiency in Microsoft Excel, with strong capability in data management and reporting is required Experience leveraging Microsoft Copilot or other AI platforms to streamline workflows and boost productivity is considered a strong asset Previous experience or familiarity with field quality assurance (QA) protocols is desirable Exceptional communication skills, high attention to detail, and proven ability to manage shifting priorities under pressure KTI Utility Services is committed to providing a barrier-free environ…