Program & Warehouse Associate

Position Summary The Program & Warehouse Associate is a temporary position responsible for program distribution to partner agencies and pantries, shipping and receiving operations, day-to-day warehouse floor work, and direct support of food bank client services. This role is designed to take pressure off the Food Bank Manager by assuming significant food bank operational support in addition to core warehouse and program duties. The Associate opens the facility Monday–Friday, manages inbound freight, maintains inventory movement and product rotation, operates powered equipment, and leads outbound program deliveries on Tuesdays and Fridays. In coordination with the Food Bank Manager, the Associate helps determine which received product is designated for client (food bank) distribution versus program (partner agency) distribution. All positions at PFB, including this role, work directly with volunteers. The position works closely with the Operations Floater, volunteers, and the Food Bank Manager to ensure safe, efficient, and reliable warehouse, program, and food bank operations. Depending on funding, this role may continue beyond December 31, 2026. Primary Responsibilities Program Distribution Own and execute program distribution days (typically Tuesday and Friday) to other food banks, food pantries, churches, and meal programs. Coordinate outbound loads, documentation, and delivery or pickup logistics. Maintain accurate records of product distributed to partner agencies. Coordinate with the Food Bank Manager on product allocation so that items designated for client (food bank) service and items designated for program distribution are clearly identified, staged, and tracked. Shipping, Receiving & Warehouse Operations Serve as primary owner of shipping and receiving: unload inbound trucks, inspect product, document receipts, and put away inventory. In coordination with the Food Bank Manager, sort and designate received product for client (food bank) distribution versus program (partner agency) distribution, and stage inventory accordingly. Perform day-to-day warehouse floor work including inventory movement, product rotation (FIFO), staging, and organization. Operate forklift, electric pallet jack (EPJ), and other powered equipment; maintain required certifications. Drive agency vehicles to pick up or deliver product as needed. Open the facility Monday–Friday; assist with close as needed. Food Bank Support (to relieve Food Bank Manager) Provide direct operational support during food bank service windows (Mon/Wed/Thu 11:45–2:45 and as needed) to reduce pressure on the Food Bank Manager. Assist with client flow, product staging for client distribution, and floor support during service days. Work with volunteers on the floor to ensure smooth client service and warehouse operations. Support volunteer engagement and task assignment as directed by the Food Bank Manager. Safety, Compliance & Collaboration Follow, implement, and recommend improvements to PFB policies and procedures. Maintain a safe, clean warehouse and food bank environment; participate in safety audits and the PFB Safety Committee as requested. Maintain First Aid, CPR, Forklift, and EPJ certifications; ensure personal and team compliance. Collaborate daily with the Food Bank Manager, Operations Floater, and volunteers—including regular coordination on client-versus-program product allocation and food bank support. Work with volunteers as an expectation of all positions. Resolve operational issues where possible; escalate to COO or Manager when necessary. Other duties as assigned. General Qualifications Demonstrated ability to develop strong team relationships and maintain trust among staff, volunteers, partners, and clientele. Ability to make decisions, solve problems, and prioritize daily, weekly, and monthly goals. Initiative, self-starter mindset, and ownership of assigned areas of responsibility. Ability and desire to work with religiously, r…

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