Program Support Assistant

Summary The Program Support Assistant provides administrative and programmatic support in the Research Service of the White River Junction VA Medical Center (WRJVAMC). Serves as the principal provider of support to the Research and Development Committee (R&DC), Institutional Review Board (IRB) and the Research Safety Subcommittee (SRS), the Associate Chief of Staff for Research, and the Director of Research Operations, and will be the initial contact person for principal investigators. Learn more about this agency This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Duties ** *THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties and responsibilities include but not limited to: Provides administrative and program support to the Research Service, ensuring activities comply with all applicable laws, regulations, policies, procedures, ethical standards, and accreditation requirements. Reviews research protocol submissions for completeness and accuracy, verifies required documentation, and facilitates timely processing and committee review. Coordinates administrative activities for the Research and Development Committee (R&DC), Institutional Review Board (IRB), Research Safety Subcommittee (SRS), and other applicable research committees. Serves as a primary point of contact for principal investigators and research personnel, providing guidance on research applications, submission requirements, administrative procedures, and regulatory processes. Assists investigators with mandatory research forms, supporting documentation, electronic submission systems, and compliance requirements. Serves as the Automated Data Processing Application Coordinator (ADPAC), coordinating computer access, Personal Identity Verification (PIV) sponsorship, software support, troubleshooting, and annual access certifications. Provides administrative support to Research Service leadership, including timekeeping, Government Purchase Card procurement, scheduling, logistical coordination, and office operations. Coordinates research personnel credentialing, maintenance of required education, training, and competency records. Serves as Records Liaison, implementing and maintaining research records management systems in accordance with applicable records retention policies and procedures. Coordinates communication and information exchange among research leadership, investigators, regulatory committees, administrative staff, and external stakeholders. Performs other duties as assigned. Work Schedule: Full time, Monday - Friday, 8:00 am - 4:30 pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Requirements Conditions of employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work, however, there may be some walking, standing, bending, carrying of light items such as papers, books, etc. No special physical demands are required to perform the work. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenz…

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