Program Operations Specialist

In your role as the Program Operations Specialist at The North West Company (TNWC); You will be responsible for coordinating, implementing, and evaluating programs and initiatives across the 128 communities served by the organization. This role focuses on developing and delivering youth-based programming that promotes physical, social, educational, and health-based well-being. Working closely with the Managing Director of the Healthy Horizons Foundation, you will build and maintain strong relationships with community partners across northern Canada to support effective program delivery and advance the objectives of the Foundation and TNWC. Joining TNWC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture. TNWC is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information. Your Role: Collaborate with the Healthy Horizons Foundation Managing Director to plan, coordinate, and deliver Northy Club programming for youth in northern Indigenous communities across Canada. Build and maintain relationships with community leaders, returning host sites, community partners, lead facilitators, third-party organizations, and volunteers to support program implementation and promote ongoing engagement. Coordinate the onboarding, training, and ongoing support of contract facilitators and Store Managers involved in Northy Club programming, ensuring monthly reporting requirements are met. Plan and deliver annual training sessions and quarterly meetings for Northy Club contractors, and provide training and information sessions to community organizations, businesses, and other groups to promote program opportunities. Coordinate program logistics, including the preparation of sessional program plans, procurement and shipment of materials and equipment, and inventory management to ensure program needs are met. Monitor programming sites to ensure quality and consistency, provide ongoing support to facilitators, identify potential risks, and work with partners to implement solutions. Collaborate with community partners and contract facilitators to track and evaluate program outcomes, maintain program statistics, and assist with the preparation of annual reports. Develop and maintain program resources, including standard operating procedures, templates, manuals, guides, and supporting materials that align with program goals, desired outcomes, and deliverables. Work with the internal Marketing team to develop and distribute program communications and promotional materials. Support the planning and implementation of Northy Club launch parties and other program-related activities. Prepare and submit monthly invoices for contract facilitators. Ensure program activities comply with partnership guidelines, agreements, and all relevant policies, procedures, and regulations. Assist communities and organizations with grant applications, including applications for Qualified Donee Status through the Canada Revenue Agency (CRA), and support funding applications and follow-up reports for funders as required. Coordinate grant disbursements to eligible organizations and communities across Canada and monitor awarded grants to ensure deliverables, timelines, and financial requirements are met. Conduct quarterly check-ins with grant recipients to monitor program delivery, track progress, and support compliance with grant requirements. Maintain accurate grant databases and tracking systems for proposals, awards, disbursements, submission dates, and reporting deadlines, and collaborate with t…

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