Job Summary
The Program Operations Coordinator supports the Program Delivery (PD) and Technical Services teams by strengthening systems, processes, and learning practices that enhance the effectiveness of country office operations and project implementation. This role contributes to continuous improvement initiatives by helping to streamline and roll out standard operating procedures, supporting internal review processes, and leveraging data management tools to analyze performance and improve business and program outcomes. Through coordination of meetings, trainings, and cross-functional collaboration, this role ensures that teams have access to the tools, guidance, and insights needed to deliver high-quality, efficient programs across country offices.
Skills & Competencies
- Demonstrated computer operations skills, including proficiency in Microsoft platforms and products, including Teams, SharePoint, etc.
- Ability to self-manage a diverse and dynamic set of responsibilities, proactively solve problems and / or suggest viable solutions while advancing goals and objectives.
- Excellent writing skills and ability to summarize materials in presentations.
- Excellent organizational skills, with the ability to prioritize and manage multiple projects simultaneously.
- Ability to adapt to a fast-paced and changing environment, demonstrating flexibility and resilience.
- Ability to sit/stand at a computer for up to 8 hours a day doing repetitive motions on a keyboard.
- Ability to travel up to 15% of time per year in the US and internationally, to insecure countries or locations.
Responsibilities
Systems and Process Improvements
- Support Program Deliverysystemsandprocessimprovement initiatives to strengthen the effectiveness of country office operations and project implementation.
- Work with other global departments to streamline and roll out new standard operating procedures to improve program delivery in country offices.
- Participate in internal review processes and support the use of data management tools to analyze performance data and improve the effectiveness,efficiency, and technicalqualityofprogramsand business processes.
- Support the development of resources and tools to improve project manager, technical, and operational standards.
Knowledge Management and Learning
- Develop and maintain a country office resource library on SharePoint and FH Hub with resources and tools across the program life cycle.
- Document operational and technical learnings to improve the quality of program implementation.
- Support the launch and facilitation of Communities of Practice.
- Support the development of courses within the Learning Management System to deepen the quality of program delivery.
General
- Support the Program Delivery team, including Technical Services.
- Coordinate meetings, training, and seminars as needed.
- Other duties as assigned.
Qualifications
- Bachelor's degree in International Studies, Non-profit Management, or related field preferred.
- At least 2+ years of experience in international relief and development operations or project management support role.
- Prior experience in a complex, matrixed organization, with the ability to scale processes in a global, professional, service organization.
- Non-profit experience is a plus.
- French, Spanish, or Portuguese is a plus.
Safeguarding Policy
FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation, abuse, and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the Heartbeat Values, Safeguarding and associated policies. Violations to stated policies will be subject to corrective action up to and including termination of employment.
Note: The skills, responsibilities, and qualifications outlined above are not exhaustive and may be subject to change as per the organization's needs.