Program Manager, Operations Support

JOB INFORMATION Requisition ID: 13703 Number of Vacancies: 1 Department: Transportation Strategy and Support (20001207) - Head&Staff,Transportation Strategy&Sup (30000522) Salary Information: $129,693.20 - $162,089.20 Pay Scale Group: 11SA Employment Type: Regular (Hybrid) New or Existing Vacancy : New Weekly Hours: 35 Off Days: Sat/Sun Shift: Day Posted On: October 2, 2026 Last Day to Apply: October 8, 2026 Reports to: Head, Transportation Strategy and Support The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides: Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future. Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone. Career Opportunity Looking for a new and exciting opportunity where you can make an impact? We are looking for a Program Manager, Operations Support, to join the team! What You Will Do In this role you will provide strategic advice and support on a range of projects and initiatives with the goal of improving Transportation Operations. The Program Manager works closely with senior management and project team members on delegated specific tasks, activities and deliverables. This position will ensure program/project management is coordinated and aligned to achieve goals, deliverables and objectives that are consistent with the standards set by the Transportation Group. Other responsibilities of your role will include: Leads the centralization, standardization, development, and implementation of Transportation Group programs, projects, policies, and initiatives aligned with departmental, divisional, and corporate objectives. Manages and oversees the coordination, delivery, and alignment of complex, multi-stakeholder projects and programs, ensuring consistency across project teams and related initiatives. Builds and maintains effective relationships with internal and external stakeholders, including departments, contractors, industry partners, transit authorities, and legal counsel, to support project and program objectives. Conducts research, observes transit operations, gathers and analyzes data, and provides recommendations to support decision-making, strategic planning, and continuous improvement initiatives. Reviews and provides recommendations on procurement activities, including Requests for Proposals (RFPs), Requests for Quotations (RFQs), tenders, and related project documentation. Develops, communicates, and monitors program and project objectives, deliverables, schedules, budgets, risks, issues, and performance measures, including consolidated program-level reporting. Facilitates program governance through meetings, project audits, milestone tracking, documentation, status reporting, and coordination with project managers and team leads. Identifies, assesses, and manages project and program risks, contingencies, and inter-project conflicts to support successful outcomes. Ensures compliance with organizational policies, standards, procedures, and regulatory requirements across all programs and projects. Leads the development, monitoring, and reporting of departmental key performance indicators (KPIs), service standards, and improvement strategies to enhance performance, service delivery, and customer experience. Participation in the TTC Customer Service Ambassador Program. Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free…

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