Program Manager, Operations Readiness

Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world's first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation. The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations. About the Role Gatik is looking for a detail-oriented, highly organized Program Manager, Operations Readiness to make sure our operations teams are prepared for every change that reaches the field. In this role, you will manage readiness for software releases, hardware improvements, platform updates, operational process changes, and end-state improvement rollouts, using lean principles and standardized processes. Reporting to the Director of Central Operations, you will act as the primary conduit between Technical Engineering and Operations, and partner closely with Product, Training, and Safety so that every change is enabled, communicated, trained, and validated before launch. You will be instrumental in maintaining safety and operational continuity while driving fast, reliable delivery of improvements across our autonomous fleet. This role is hybrid , 2 days per week in Santa Clara, Phoenix, Dallas, or Toronto . What You'll Do Own readiness programs end to end. Plan and run readiness for software releases, hardware improvements, platform updates, process changes, and end-state rollouts, from early scoping through launch and post-launch stabilization. Standardize the readiness process. Build and maintain standard work, templates, checklists, and go/no-go gates so every launch follows a consistent, repeatable process. Apply lean principles. Use lean tools (value stream mapping, waste elimination, root cause analysis) to make readiness and rollout workflows faster, simpler, and less error-prone. Bridge Engineering and Operations. Act as the conduit between Technical Engineering and Operations: translate technical changes into operational impact, and bring field realities back into engineering priorities. Maintain the operations triage process. Own the triage process for issues coming out of operations, including intake, prioritization, routing to the right engineering or functional owners, and tracking to resolution. Escalate field feedback. Collect and synthesize feedback from operations teams, escalate critical issues quickly and clearly, and make sure feedback shapes future releases and improvements. Partner across functions. Work with Product, Operations, Training, and Safety to align on scope, dependencies, timelines, and owners for each change. Drive training and enablement. Coordinate with Training to make sure documentation, SOP updates, training content, and field communications are delivered and completed before launch. Manage risk and safety alignment. Work with Safety to identify operational risks, confirm mitigations are in place, and make sure changes meet safety and regulatory requirements. Coordinate rollouts and close the loop. Plan phased or market-by-market rollouts, serve as the single point of coordination at launch, and run retrospectives to improve the process. What We're Looking For Bachelor's degree in Engineering, Operations Management,…

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