Program Manager, Inventory Control Quality Assurance
DSVIf you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Project Management DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location: Onsite at Independence, KY; Florence, KY or New Albany, OH Division: Solutions Job Posting Title: Program Manager, Inventory Control Quality Assurance Time Type: Full Time Shift: Monday - Friday (regular day shift) Travel: 25 - 50% POSITION SUMMARY This Programme Manager, Inventory Control Quality Assurance (ICQA) role is responsible for driving inventory integrity, storage health, and quality excellence across a multi-site 3PL footprint. The position will support sites cross DSV’s North American Contract Logistics, High Tech II vertical and influence site operations teams to deliver measurable improvements in accuracy, shrink reduction, and process adherence. Success in this role requires the ability to drive results through indirect leadership and influence, embedding standards and accountability across a highly matrixed operations organization. ESSENTIAL DUTIES AND RESPONSIBILITIES Build capability and consistency across sites through training, tools, and governance Partner closely with: Site Operations Leaders, Engineering & Continuous Improvement teams & Account Management / Customer teams Influence without direct authority to ensure adoption of ICQA standards Drive network-wide inventory accuracy performance, including Cycle count execution and compliance, Root cause analysis of discrepancies & shrink and missing inventory reduction programs Drive accountability across site operations teams for inventory accuracy KPIs Implement reporting and dashboards to track Inventory accuracy, Adjustments and write-offs & Root cause trends Develop frameworks for inventory health management, including Aging inventory, Obsolescence risk & Location accuracy Lead development of standard operating procedures (SOPs) and ensure consistent execution across sites Implement structured quality audits and corrective/preventive action processes (CAPA) Lead ICQA-driven continuous improvement initiatives across the network Utilize data to identify systemic issues and prioritize improvements Deploy Lean / Six Sigma methodologies to improve: Inventory accuracy, Process reliability & Quality outcomes Track and report realized improvements and cost avoidance Ensure alignment between ICQA processes and WMS/LMS systems Drive enhancements to inventory control and quality reporting tools Partner with IT and analytics teams to improve visibility and automation Understanding of supply chain KPIs and 3PL cost-to-serve models Strong knowledge of WMS platforms (Manhattan, Blue Yonder, SAP EWM, etc.) Experience with inventory control methodologies (cycle counting, root cause analysis, audit frameworks) Understanding of storage optimization and warehouse layout principles SKILLS & ABILITIES Education & Experience: Bachelor’s degree in supply chain, Logistics, Business, or related field (preferred) 5+ years in supply chain, logistics, or operations analytics (3PL experience strongly preferred) 4+ years in inventory control, quality assurance, or operational excellence leadership Proven track record improving: Inventory accuracy Shrink reduction Operational quality metrics Ability to le…