Program Manager, HUB Operations
Valeris, Inc.Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies
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to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.The Program Manager will serve as the primary client contact for pharmaceutical program(s). This includes managing the day-to-day activity of the program and supervising the assigned program staff. To succeed, this person will maintain extensive interaction with internal and external customers, help define and execute the work plan for program staff, have significant participation in programs’ strategic planning, and be accountable for the proper execution of contract terms for assigned program(s). The Market Access Program Manager reports to the Market Access Program Director within Valeris’ HUB Services organization.Key Responsibilities:Manage program(s) per the scope of work, program and standard operating procedures within the contracted budgetManage the client relationship, gaining trust and building rapportManage day-to-day activity of program operations, including supervision of staffDirectly or through supervisors, drive assigned performance responsibilities of team and team membersMonitor and report on program statistics and metrics used to measure the performance of team members, teams, and the overall programEscalate issues that put the program(s) in jeopardy of not delivering to contracted standardsStrong ability to prioritize and manage personal schedule as well as the schedules of othersWork cross-functionally with internal stakeholders for program operational responsibilitiesContribute to the analysis and writing of client reports and other deliverablesPresent program data, information, and insight to internal and external customers on a regular basisParticipate with Hub Services leadership and client team on initiatives to improve process and performanceMobilize internal and external stakeholders with respect to program design, program improvements and/or changesTravel on a limited basis to and attend related meetings/conferences as requiredParticipate in interviewing prospective employees, evaluating current employees, and training employeesProvide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviorsOn time adherence to training deadlines for all corporate policies and procedures governing access to confidential dataEnsure all SOPs are followed with consistencyMay assist with requirements identification, specifications development and User Acceptance Testing to support program and other responsibilities as neededUtilize Valeris’ values as the driving force behind the team’s successPerform additional tasks or projects as assignedQualifications:Bachelor’s degree in relevant discipline or equivalent work experience4-6 years of experience working in Reimbursement, Pharmaceutical Marketing or Patient ServicesExperience managing a team of Case Managers, Patient Service Representatives, or similar roleExperience reporting on HUB metrics