Program Manager - Electronics Manufacturing

Surface Mount Technology Corporation (SMT) is an Electronics Manufacturing Services provider supporting customers with complex, custom electronics. We are looking for a Program Manager to serve as the primary point of contact between SMT and assigned customers. This is a hands-on, customer-facing manufacturing role. Program Managers at SMT are responsible for understanding what the customer needs, coordinating the right internal resources, communicating clearly when conditions change, and helping keep execution moving. The strongest candidates understand that good program management is more than answering emails or reporting status. It requires judgment, follow-through, credibility with customers, and the ability to bring together Supply Chain, Operations, Engineering, Quality and Planning around a common execution plan. What You Will Do Serve as the primary point of contact for assigned customers. Build strong, professional and trusted customer relationships. Understand customer requirements, priorities and changing needs. Coordinate execution across Supply Chain, Operations, Engineering, Quality, Planning and other internal teams. Manage customer orders, purchase-order alignment and execution flow. Monitor schedules and communicate status, risks and changes clearly and early. Coordinate customer-requested changes by gathering internal impact and providing a clear response back to the customer. Support new-product launches, production ramps and ongoing manufacturing programs. Help resolve execution issues and escalate matters when they move beyond established guardrails. Monitor program performance against expected sales and customer demand. Identify opportunities to expand SMT's relationship with existing customers when additional needs or problems become visible. Maintain accurate follow-up and ensure customer commitments are understood and carried through internally. Help customers understand what SMT needs from them in order to execute successfully. What We Are Looking For Strong candidates will typically bring: Experience in EMS, electronics manufacturing or another manufacturing environment. Experience working directly with customers in a professional setting. Strong communication skills, including the ability to communicate difficult or changing information clearly. Ability to coordinate work across multiple departments without relying on formal authority. Good judgment under pressure. Strong organization and follow-through. Ability to manage multiple customer priorities at the same time. Comfort working with production schedules, customer orders, demand and manufacturing data. Ability to recognize when an issue can be managed within the normal process and when it needs to be escalated. An execution-focused mindset and a willingness to take ownership of issues through resolution. A four-year degree is preferred, but directly relevant industry experience and demonstrated capability are more important. Previous EMS or electronics-manufacturing experience is especially valuable because familiarity with contract manufacturing, customer demand, material constraints, engineering changes and production execution allows a Program Manager to contribute more quickly. Who May Be a Strong Fit You may be a strong candidate if you have worked in roles such as: EMS Program Manager Customer Program Manager Account Program Manager Manufacturing Program Manager Customer Service / Account Management within manufacturing Production or materials coordination with significant customer responsibility Supply Chain or Operations roles that included direct customer ownership What Makes Program Management at SMT Different SMT is a smaller, flatter organization than many large EMS providers. Program Managers work directly with the people responsible for Supply Chain, Engineering, Quality, Operations and company leadership. That means the role has visibility and influence. You are expected to understand the customer, understand the internal execut…

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