Program Manager

About Fulcrum Technologies Fulcrum Technologies is a world-class manufacturer of custom machine bases and support structures used in vibration-sensitive semiconductor manufacturing equipment. Our products support some of the world's most advanced manufacturing technologies where precision, quality, and reliability are critical. We are seeking a driven and customer-focused Program Manager to lead multiple complex customer programs from order receipt through final delivery. This role serves as the primary liaison between customers and Fulcrum's internal teams, ensuring projects remain on schedule, risks are proactively managed, and customer expectations are consistently met. The ideal candidate enjoys taking ownership, solving problems, building relationships, and driving projects to successful completion in a fast-paced manufacturing environment. This position description is intended to describe the general nature and level of work performed by employees in this role. Duties, responsibilities, and qualifications may be adjusted as business needs evolve. What You'll Do Program & Project Management Lead multiple overlapping customer programs through planning, execution, delivery, and project closeout. Develop, maintain, and communicate project schedules, milestones, priorities, and deliverables. Manage project scope, requirements, timelines, and customer expectations. Coordinate action items and ensure accountability across functional teams. Drive projects to successful completion while balancing schedule, quality, and customer requirements. Customer Relationship Management Serve as the primary point of contact for assigned customer programs. Build and maintain strong long-term customer relationships. Provide regular updates regarding project status, milestones, deliverables, risks, and recovery plans. Manage customer communications throughout the project lifecycle. Escalate issues appropriately and facilitate timely resolution. Cross-Functional Coordination Coordinate project execution across Engineering, Design, Procurement, Manufacturing, Quality, Shipping, and Installation teams. Ensure alignment between customer requirements and internal project execution. Facilitate effective communication between departments to keep projects moving forward. Monitor deliverables from internal stakeholders and ensure commitments are met. Help remove barriers that impact project success. Schedule, Risk & Escalation Management Identify and proactively manage project risks, constraints, and issues. Develop mitigation and recovery plans when projects encounter challenges. Drive issue resolution to protect customer commitments and delivery schedules. Communicate risks and recovery strategies to both internal and external stakeholders. Ensure priorities remain aligned with company objectives and customer expectations. Deliverables & Documentation Own and track all customer and internal project deliverables. Maintain project schedules, requirements documentation, and action-item logs. Document project decisions, changes, commitments, and open issues. Ensure project records remain accurate, organized, and current. Support post-project reviews and continuous improvement initiatives. Continuous Improvement Identify opportunities to improve project execution, communication, scheduling, and customer satisfaction. Support implementation of best practices for program management and project tracking. Contribute to process improvements that enhance operational efficiency and project visibility. What We're Looking For Required Qualifications Minimum of three (3) years of experience in a Program Manager, Project Manager, or similar project leadership role. Experience managing internal and external stakeholders. Experience coordinating projects involving engineering, manufacturing, procurement, and installation activities. Strong organizational and time-management skills. Excellent problem-solving and decision-making abilities. Ability to manage multiple proje…

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