Program Manager

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. Additional information can be found at www.ttm.com Position Summary The Program Manager is the primary point of accountability for assigned customer programs from quotation through full-scale production. This role coordinates engineering, manufacturing operations, quality, supply chain, and sales teams to deliver PCB products that meet customer requirements, quality standards, and delivery schedules. The ideal candidate combines strong program/project management discipline with a working understanding of PCB fabrication and the judgment to serve as the customer's advocate inside the factory. Duties & Responsibilities Program Delivery Own end-to-end program delivery for assigned accounts, including new product introductions (NPI), prototype builds, and transition to volume production. Report on key performance indicators — on-time delivery (OTD), yield, cost, RMAs, and customer scorecard ratings — including regular updates on metrics and accomplishments to the management team. Customer Relationship Own the customer relationship, experience, and satisfaction for assigned accounts. Act as the voice of the customer internally; escalate and resolve issues proactively Conduct technical and commercial program reviews with customers, including Quarterly Business Reviews (QBRs) Coordinate with Quality to support the customer complaint process, including RMA requests, returns documentation, and corrective-action follow-through. Engineering & Manufacturing Coordination Partner with Engineering (CAM/FEE and Process Engineering) to ensure manufacturability, timely DFM feedback, release of tooling and documentation, and support of yield improvement initiatives. Coordinate with Manufacturing Operations to align build schedules and capacity planning, resolve on-time delivery issues, and provide accurate order status. Collaborate with Supply Chain / Procurement to manage material lead times, laminate and Prepreg inventory, and material need dates. Commercial Support Support annual and/or quarterly pricing reviews by providing yield, cost, and pricing analysis. Support and coordinate with Inside Sales administration on contract and export compliance reviews, and order administration. Essential Knowledge & Skills Customer-facing experience in a B2B manufacturing setting — able to hold difficult conversations on schedule and quality without damaging trust Program/project management discipline — planning, milestone tracking, risk identification, and structured escalation Working knowledge of PCB fabrication Ability to interpret customer specifications , drawings, statements of work, and contractual requirements ERP/MRP proficiency — Oracle experience required or strongly preferred ; able to navigate order status, need dates, and material availability independently Microsoft Office proficiency — Outlook, Word, Excel (data analysis and reporting), PowerPoint (customer-facing presentations) Communication — articulate speaker who adjusts message and depth to audience, from the shop floor to customer executive leadership Cross-functional influence — able to coordinate and work effectively across departments, external companies, and varied personalities without direct authority Prioritization under pressure — manages competing program demands and communicates trade-offs early Some mec…

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