Program Manager

Company Overview: Scan Global Logistics is a leading freight forwarding company, specializing in providing comprehensive logistics solutions to clients across various industries. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air or any other modes of transportation. Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun. This is a full-time, direct-hire opportunity with a hybrid work arrangement requiring three days per week in the office . This position is open to candidates based in the United States, with preference given to candidates located in Atlanta, GA, Houston, TX, Seattle, WA, Elizabeth, NJ, or Franklin Park, IL. Position Overview: Scan Global Logistics is seeking an accomplished Program Manager to lead and grow strategic North American customer relationships, overseeing program performance, operational execution, and commercial development. The Program Manager will "own" the customer relationship, serve as the primary point of contact, and work closely with customers, overseas offices, and internal teams across Operations, Sales, Pricing, Warehousing, and Technology to ensure service excellence and identify opportunities to expand SGL's service portfolio. The ideal candidate brings strong experience in program management, logistics, supply chain, or global account management , with the commercial acumen and strategic mindset to strengthen customer partnerships, drive operational improvements, improve profitability, and deliver measurable business value. Key Responsibilities: Lead and manage end-to-end program management activities for assigned global key accounts, ensuring alignment with customer requirements, contractual commitments, and overall business objectives. Translate customer Statements of Work (SOWs) and Service Level Agreements (SLAs) into measurable monthly and quarterly performance targets, KPIs, performance dashboards, and strategic action plans. Establish and oversee program governance frameworks, performance reviews, and quarterly business reviews (QBRs), ensuring accountability, transparency, and continuous performance improvement. Serve as the primary program management contact for assigned customers, building strong relationships with key stakeholders and senior leadership to drive collaboration, customer satisfaction, and long-term partnerships. Monitor overall program and account health, proactively identifying operational, financial, commercial, and service delivery risks while developing and implementing effective mitigation strategies. Oversee financial and commercial performance, including revenue, invoicing, cost management, and profitability, identifying opportunities to improve program performance and deliver business value. Lead cross-functional program initiatives involving Sales, Solutions, Pricing, Carrier Management, Finance, IT/EDI, and Operations to support customer requirements and strategic business priorities. Oversee the scoping, planning, and implementation of new customer solutions and expanded services, ensuring effective pre- and post-sales coordination, resource alignment, operational readiness, and successful program transitions. Coordinate with origin and destination offices, regional operations teams, and global stakeholders to ensure consistent program execution, service delivery, and compliance with customer requirements. Develop, implement, and maintain program documentation, customer SOPs, KPIs, reporting structures, governance processes, and performance management frameworks. Lead complex customer escalations and service recovery initiatives, conducting root-cause analysis, implementing corrective and preventive action plans, and ensuring timely resolution. Drive strategic program improvements through process optimization, operational standardization, automation, technology integration, and effective reso…

View the full posting and apply