PROGRAM DIRECTOR BUSINESS SERVICES & CONTRACT MANAGEMENT

Job ID: 66445 Job Category: Parks & Natural Resources Division & Section: Parks & Recreation, PR Client & Business Services Work Location: North York Civic Centre, 5100 Yonge St, North York, ON M2N 5V7 Job Type & Duration: Full-time, Permanent Salary Range: $144,591.00-$196,565.00 Shift Information: Monday-Friday, 35 Hours Per Week Affiliation: Non-Union Number of Positions Open: 1 Posting Period: 09-OCT-2026 to 23-OCT-2026 Reporting to the Director, Client and Business Services, the Program Director, Business Services provides senior leadership for a portfolio that develops partnerships, strengthens commercial services, and supports effective governance of major Parks and Recreation initiatives. The role leads managers responsible for Partnerships and Sponsorships, Food and Beverage, and Collaborative Governance, and works across the Division to turn opportunities into sustainable services and public value. The Program Director sets direction, establishes clear accountabilities and measures results. The role advises the Director and divisional leadership on complex business and stakeholder matters, negotiates solutions across City divisions and external organizations, and supports managers in delivering their programs. It works closely with the Contracts and Agreements team on commercial and partner arrangements. Reporting to the Director Client & Business Services, the Program Director Business Services & Contracts Management will be responsibility for the following: Portfolio Leadership and People Management: Lead the assigned Business Services portfolio through managers, setting priorities, delegating decisions, monitoring performance and resolving barriers to delivery. Develop annual and multi-year plans, service standards, performance measures and reporting that connect business outcomes, customer and partner experience, financial results and public benefit. Prepare and manage assigned operating budgets, forecasts and business cases; control expenditures and assess the financial and operational implications of new proposals. Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary. Leads and motivates a diverse workforce, ensures effective teamwork, provides resolution to controversial labour relations issues, ensures high standards of work quality and organizational performance, continuous learning and encourages innovation in others. Develops, recommends and administers the annual budget for the unit, and ensures that the expenditures are controlled and maintained within approved budget limitations. Works collaboratively and in conjunction with the Corporate Employee Relations team when resolving employee relations issues. Partnerships Development: Direct strategies to identify, assess, negotiate and steward sponsorships, donations, strategic partnerships and other appropriate partnership and revenue opportunities that align with the Division’s public mandate and City policies. Guide business planning, market and financial analysis and negotiations for assigned initiatives in collaboration with internal working team and other city divisions. Establish measures for partner and vendor performance, revenue, service quality and community benefit; address material risks and recommend corrective action or changes in approach. Lead the development and operation of governance arrangements for major parks, destinations and partner-led initiatives, clarifying roles, decision rights, escalation paths and shared outcomes among City divisions and external partners. Advance complex projects and agreements from concept through implementation, coordinating legal, financial, operational, procurement, communications and stakeholder input as required. Represent the Division in senior-level discussions…

View the full posting and apply