Program Controls Manager

Category Operations & IT Infrastructure Job Id 433116 Req Id: 433116 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell. On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments. Summary Bell's AI Fabric program is a transformational initiative focused on delivering scalable, mission-critical data centre infrastructure. The Program Controls Manager will establish and maintain the governance processes that connect departments, projects, and stakeholders across the program. Reporting to the Director, Program Controls, the role will provide leadership across interface and handover management, risk governance, root cause analysis, lessons learned, continuous improvement, action management, and change control coordination. The role will help maintain a reliable, integrated view of program risks, dependencies, actions, and improvement initiatives to support predictable delivery. Key Responsibilities Interface & Handover Management Own and administer the program Handover & Interdependency Tracker. Coordinate cross-functional reviews across Land Development, Engineering, Procurement, Construction, Commissioning, Operational Readiness, Physical Security, IT, Data Centre Operations, and Legal or Regulatory stakeholders. Monitor critical interfaces, dependencies, entry criteria, exit criteria, and handover requirements across project phases. Identify and escalate at-risk dependencies, blocked gates, unclear ownership, and overdue deliverables. Facilitate recurring interface reviews and maintain clear action, decision, and escalation records. Risk Management & Root Cause Analysis Maintain the integrated program RAID register and associated governance cadence. Coordinate risk reviews with risk owners and support clear articulation of cause, event, impact, mitigation, and contingency. Track mitigation and corrective actions through to verified closure. Lead or facilitate Root Cause Analysis for significant issues, recurring problems, schedule impacts, cost impacts, and control failures. Analyze risk and issue trends and recommend preventive or corrective actions. Lessons Learned & Continuous Improvement Develop and maintain a structured lessons learned framework across the program. Capture lessons at key gates and milestones, not only at project closeout. Ensure relevant lessons are translated into updated standards, procedures, checklists, and delivery requirements for future phases and sites. Facilitate post-milestone reviews and cross-functional improvement workshops. Monitor recurring issues and identify opportunities to improve delivery maturity and control effectiveness. Feedback Loop & Action Management Establish and maintain closed-loop action tracking across governance forums. Ensure actions, decisions, risks, and improvement initiatives have clear owners, due dates, and closure evidence. Drive accountability through regular follow-up, escalation, and reporting. Provide leadership with visibility into overdue co…

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