Production Supervisor, SCS

Relay Resources is an Equal Opportunity Employer that strives to create a diverse workforce and an inclusive culture and believes each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the organization to adjust the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of our endeavors Disabled people / people with disabilities and neurodivergent people are strongly encouraged to apply Relay Core Competencies Focus on Strengths Prioritize Informed Action Communicate Clearly Champion Disability Inclusion Build Supportive Relationships JOB SUMMARY The Production Supervisor is an essential part of the Supply Chain Solution team, focusing on supporting, and coordinating our production team members. This position plays an important role in leading, scheduling, overseeing job functions, quality, and efficiency during ongoing daily production. In addition, the Production Supervisor is a conduit between teammates in Customer Service and logistics with the goals of customer satisfaction and team development. Presence and providing oversight at the worksite during normal business hours is required. ESSENTIAL FUNCTIONS Daily Support Provide knowledge and support with the operational workflow for new and existing projects; collaborate with SCS leadership team to help streamline daily production. This includes managing POs, material delivery status in Nulogy and other platforms. Provide direct supervision to the production team, while being accountable for cross training and performance development. Provide back up for unplanned or planned team absences. Responsible for direct employee’s performances. Create and implement production management tools such as pre and post checklists, ensuring the production team is trained and prepared to begin production. Document, manage and communicate an ongoing production schedule. This may include changes or revisions as requested or needed. Create and oversee employee training and support that nurtures productivity and resource conservation. Maintain up to date information about each employee’s accommodations, skillsets, language requirements, safety, and other workplace needs, proactively advocating for them as needed. Coordinate staffing to conduct project time studies as requested, offering clear and accurate measured results. Set up and close out projects in inventory management software (Nulogy). Maintain inventory management physically and in software (Nulogy). Coordinate timely 3rd party product quality inspections prior to shipment. Customer Support Coordinates with SCS leadership team for new customer onboarding, communicating the production team's capability and availability accurately to meet and create clear customer expectations Collaborate with the SCS leadership team to ensure daily production orders are received and processed as requested. Use a proactive and practical approach to ensure customers and the SCS leadership team are well informed, to cultivate successful customer relationships. Communicate production successes and concerns to the Customer Service Supervisor and Operations Manager as they arise. Performance Measuring & Problem Solving Ensure production is performed, and workflow quality control measures are implemented, as requested, and communicated per specifications (i.e., pricing proposal and documented assembly plan) Resolve production concerns by reviewing information, investigating issues, identifying solutions, recommending action to Operations Manager Maintain staff by recruiting, selecting, orienting, and training employees, developing personal growth opportunities. Utilize a “root cause analysis” tool to correct quality concerns noted during and…

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