Production Supervisor

Production Supervisor Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston. JOB SUMMARY Under the authority of the Production Manager, the Production Supervisor is responsible for coordinating all activities within a Release Operations shift, shift scheduling, and managing productivity levels to ensure accuracy and prioritize timely release and rating in accordance with LII service standards, to ensure client satisfaction. KEY DUTIES & RESPONSIBILITIES Supervise Release Pool staff on a day-to-day basis, assisting with staffing levels, and with ongoing coaching, guidance, training, and development for the members. Provides staff performance appraisal statistics and assessments to the Production Manager and Managers, Service Delivery (MSD) on an as needed basis. Ensures accurate and timely release and classification of all shipments in all modes of transportation for the designated shift. Maintains an excellent working relationship with Managers, Service Delivery, clients, and/or carriers. Facilitates the relationships between Release Operations, Client Service Teams, and other internal departments within Livingston. Provides technical expertise in Customs regulations. Accountable for Release Operations service levels. Identifies process improvements and efficiencies by encouraging and facilitating discussions within Release Operations for opportunities to enhance client service and improve day to day operations. Participates in the development, coordination, and implementation of required changes to Livingston’s processes and procedures to incorporate new regulations and/or continuous improvement initiatives. Facilitates the implementation of new business for Release Operations. Monitors ABI rejects, and approve holds for work queues to ensure they are corrected, and escalations are resolved as required. May assist Release Operations, as necessary, to help the team meet its performance objectives. Perform other related duties as assigned by management. Adhere to established policies and procedures. KNOWLEDGE & SKILLS Strong analytical and problem-solving skills. Good interpersonal skills to deal effectively with team members and others within the organization. Excellent oral and written communication skills. Knowledge of company policies/procedures, company credit policies, client data. Extensive knowledge of Livingston systems and solutions. Extensive knowledge of Microsoft Office applications such as Excel, Word, Outlook. Knowledge of Customs regulations, policies and procedures. WORK EXPERIENCE – MINIMUM REQUIRED 3 years of related experience EDUCATION Required: High School/GED or equivalent CERTIFICATIONS DESCRIPTION Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained. Successful completion of the CCS examination is a mandatory requirement for further advancement. COMPETENCIES Leading and Developing Business Acumen and Straight Talk Inclusion and Collaboration Agility Customer First Focus Accountability At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team w…

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