Production Manager

The Jilly Box is a purpose-led quarterly lifestyle subscription box and eCommerce platform. We are B Corp certified and one of Canada's 2026 Top Small and Medium Employers. Our mission is to create opportunities for women-owned and equity-deserving small businesses to grow and thrive, and for women and families to experience joy through products that matter. We are seeking an experienced, values-driven Production Manager to join our Procurement team in a new role. This is an exciting opportunity to build and own our production function. You'll be the primary point of contact for our vendor partners across end-to-end production and the owner of bulk production quality, helping us raise the quality and consistency of every product we deliver to our customers. The Opportunity As our first dedicated Production Manager, you'll shape how we work with vendors from pre-production through to delivery. No two days are the same. You might lead vendor calls and negotiate landed costs in the morning, then troubleshoot a production issue, review QC reports or build a new vendor scorecard in the afternoon. You'll have the chance to put structure, standards and continuous improvement in place across our seasonal box assortment, add-ons and custom Market products. Your Team & Who You'll Report To You'll join a collaborative Procurement team that includes our VP of Procurement & Merchandising, Merchant Manager, Buying Manager, Technical Development Specialist and Office & Product Coordinator. You'll report to our VP, Procurement & Merchandising, and work closely with our Operations, Marketing and Creative teams. Key Responsibilities Vendor Management Lead day-to-day communication with vendor partners on quality, production and compliance, including vendor meetings and negotiating landed costs based on materials and cut/make Evaluate new vendor partners to ensure their production capabilities align with our values and quality standards Partner closely with the Merchant Manager to understand assortment intent and vendor capabilities Build and maintain strong, respected relationships with a values-led vendor base Pre-Production & Production Oversight Oversee the creation of clear specification sheets and the approval of pre-production (PP) and TOP samples Manage production timing through ongoing vendor communication, making sure products are approvable by contract deadlines Monitor production runs for quality and timing, and escalate issues to the VP, Procurement & Merchandising as needed Partner with Logistics and Operations on delivery timelines and risk mitigation Quality Assurance & Control Develop and implement industry-standard testing protocols and QC inspection processes Communicate and monitor product quality standards across all categories and with external vendors Own the recommendation and vendor communication to rectify QC issues, in partnership with our Technical Development Specialist Analyze returns, defects and customer feedback to find root causes and corrective actions Manufacturing Management Oversee production workback schedules and present the seasonal workback calendar for approval Oversee the sample process, making sure samples arrive on schedule and resolving issues with vendors Implement, receive and evaluate vendor QC reports before products ship from factories Troubleshoot production issues and drive resolution in real time Continuous Improvement Create and implement standardized workback schedules, development charts and vendor communication templates Build and oversee a vendor scorecard to support fact-based decisions Track and report on KPIs (defect rates, returns, vendor performance) and improve them year over year Optimize the development process and workback calendar to reduce avoidable quality costs and late deliveries Leadership & Collaboration Lead and develop our Technical Development Specialist Work closely with the Merchant Manager and Technical Development Specialist to align on product intent and execution…

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