Production Manager

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process. Job Requisition ID: 2026-03679 Time Type: Full time Employee Group: Staff Job Category: Analytics and Reporting Employment Type: Permanent Department: Co-operative and Experiential Education - Business Services Hiring Range: $95,538.29 - $119,422.87 Posting Information: This posting is for an existing vacancy. Internal posting expires Thursday November 19th at 11:59 PM Job Description: Primary Purpose The Production Manager is critical to the management and execution of processes within the entire CEE portfolio (Industry Relations, Student Faculty Relations, Centre for Career Development, Centre for WIL, WxL) to maximize the success of employers, students and staff. The Production Manager ensures the successful execution of the core employment processes, work-integrated learning processes, and career support programs. The incumbent ensures that employers, students and all staff supporting CEE and WIL processes are supported effectively, while maintaining high standards of stakeholder satisfaction delivered in a cost-effective way. The Production Manager leads and contributes senior analytical support to projects and performs research, make appropriate recommendations, ensure alignment of strategy, ensure best practices, and serve as a senior resource to the CEE leadership team. The Production Manager leads the development of new capabilities required by the introduction of new systems, tools or processes. Develop productive, collaborative working relationships across Co-operative Education and UW. Lead the identification, development and implementation of projects to improve service quality, relationships, stakeholder satisfaction, timeliness, staff capability and performance. Develop internal/external customer service standards, monitors satisfaction with service delivered and take action to restore and enhance service quality The Production Manager is also responsible for the strategy around the CEE portfoliocalendar of activities and ensures execution is accurate and timely. Manages Production Specialists to ensure data integrity and document retentions practices are adhered to and all student, employer and prospect records are maintained appropriately in the system. Also manages Production Specialists with oversight on all student driven employment, employer registrations and unpaid processing and risk management. Key Accountabilities Project leadership Act as project manager for key projects Lead and manage key strategic projects through scaled project initiation, planning, execution, assessment and maintenance Establishes realistic plans that proactively plan for and manage risks, constraints (time, cost, quality), issues, tasks, schedules, communications, quality, benefits, procurement, and delivery of solution(s) throughout the project life cycle Identifies, manages and removes obstacles and escalates to management, when appropriate Ensures appropriate decision making occurs according to timelines and milestones Act as a knowledge expert on change management and any new processes Oversee the implementation into operational mode including defining processes, training, documentation and change management Determine resources/funding needed to support ongoing and build business case Manages the effective planning and execution of a Program of projects Research, plan and execute an assigned program of projects involving technology and new processes/process re-design; Manage all aspects of project scope, schedule, resources and risks for assigned projects ensuring all deadlines …

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