Production & Logistics Coordinator

Company Overview M&M Glass has been southern Louisiana's trusted custom glass and mirror provider for over 40 years. We're known for our high-quality work, customer-first service, and solid relationships with families, designers, contractors, and builders across the region. None of it would be possible without our hands-on team who shows up ready to work every day. Life as a Production & Logistics Coordinator Our Production & Logistics Coordinator serves as a connection point between our customers, materials, shop, and installation teams. You’ll coordinate installation scheduling, build efficient daily routes for our installation crews, and work across departments to make sure jobs are ready to go when and where they need to be. You’ll communicate directly with customers to schedule installations, coordinate with our team to confirm jobs and materials are ready, and develop daily routes for approximately 5–9 installation trucks. Building those routes means looking beyond the calendar. You’ll consider job location, estimated installation time, installer capabilities, customer availability, staffing, training, and other logistics to make the most of each crew’s day. And sometimes, the plan changes. Weather, customer cancellations, delayed materials, training, PTO, or an unexpected installer call-out can quickly change a route. You’ll need to think critically, communicate quickly, and work with our managers to reorganize the day while keeping customers informed and our installation teams productive. You don’t need to come to us knowing the glass industry. We’ll provide on-the-job training on our products, installation processes, showroom, software, and team capabilities. We’re looking for someone who is organized, comfortable communicating with customers and coworkers, and genuinely enjoys solving logistical puzzles. A Day in the Life As our Production & Logistics Coordinator, you'll manage the moving pieces behind our installation schedule. You'll work closely with customers, installers, managers, purchasing, and our shop team to make sure jobs are ready, routes make sense, and changes are handled quickly. Installation Scheduling & Customer Communication Contact customers by phone and text to coordinate installation dates and availability. Maintain the upcoming installation schedule and work to efficiently schedule jobs as they become ready. Communicate appointment information and applicable scheduling details clearly with customers. Manage reschedules, cancellations, customer availability changes, and other scheduling adjustments. Keep customers informed when weather, material issues, or other circumstances affect their scheduled installation. Maintain professional, solution-oriented communication when plans change or scheduling conflicts arise. Occasionally assist with scheduling measurement appointments and other customer service needs when necessary. Route & Crew Coordination Develop daily installation routes for approximately 5-9 trucks based on scheduled jobs and available crews. Plan routes efficiently based on geographic location, estimated job duration, customer availability, and other logistical considerations. Look for opportunities to group jobs within the same geographic area to reduce unnecessary travel and maximize each crew's day. Maintain a working understanding of installer skill levels and capabilities to help match appropriate crews with specific types of installations. Coordinate with installation management to review and finalize crew assignments and daily routes. Track known employee availability, including scheduled PTO, early departures, training, and other planned absences that may affect scheduling. Plan around training opportunities and staffing needs while maintaining productive installation schedules. Communicate route information, schedule changes, and relevant job details to the appropriate team members. Help ensure crews have realistic workloa…

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