Production Expediter / Customer Service Coordinator

Position Summary Alliance Finishing & Manufacturing, a metal finishing company serving aerospace, defense, and commercial customers, is seeking an organized, dependable, and detail-oriented Production Expediter / Customer Service Coordinator. This role prepares job documentation, coordinates incoming and outgoing customer parts, tracks production progress, and provides timely customer updates. Metal finishing experience is helpful but not required; training will be provided to a candidate eager to learn. Production Documentation & Coordination · Prepare shop travelers, work orders, and metal processing instructions using established computerized templates. · Review purchase orders, part numbers, quantities, specifications, and revisions for completeness; escalate discrepancies before release to production. · Learn applicable metal finishing processes, customer specifications, and documentation requirements. · Coordinate with production personnel to track job start dates, work-in-process status, and estimated completion dates. · Flag at-risk jobs and help expedite orders; coordinate priority changes with production management. · Work with quality control to confirm required inspections and documentation are complete before shipment. Customer Service & Shipping/Receiving · Provide clear, professional order-status updates by email and telephone; communicate delivery commitments and potential delays promptly. · Arrange customer parts pickup, delivery, and freight or courier services as needed. · Receive, identify, count, and document incoming customer parts; report discrepancies or visible damage promptly. · Prepare packing slips, shipping labels, and related documents; verify outbound parts, quantities, and paperwork before release. · Handle, protect, label, and package customer parts carefully to prevent loss, mix-ups, or damage. Administrative & Recordkeeping · Maintain accurate Excel production trackers and electronic/physical job records, including traceability information. · Use QuickBooks for designated packing-slip and shipping-document functions; training will be provided. · Coordinate with the Office Manager to submit completed job paperwork promptly for invoicing. · Follow established quality, safety, confidentiality, and customer-property handling procedures. Qualifications · Strong organizational skills, accuracy, attention to detail, and ability to manage changing priorities. · Professional written and verbal communication skills and a customer-service mindset. · Working knowledge of Microsoft Excel, email, and basic computer applications. · Ability to work cooperatively with production, quality, office staff, and customers; dependable attendance. · Willingness to learn metal finishing terminology, specifications, and company systems. · Preferred but not required: manufacturing expediting, shipping/receiving, QuickBooks, shop travelers, electroplating/anodizing, or ISO 9001/AS9100/Nadcap documentation experience. Physical Requirements & Work Environment · Work in both an office and active manufacturing/shipping environment, with regular walking and standing during production and shipping coordination. · Handle and move packaged customer parts and shipping materials; ability to lift up to 25 pounds with or without reasonable accommodation. Use assistance or approved equipment for heavier or awkward items. · Follow applicable plant safety rules and wear required personal protective equipment when entering production areas. Compensation & Application · Hourly pay: $22.00–$27.00 , depending on experience. Full-time position with on-the-job training and opportunities to build specialized manufacturing skills. Paid holidays, medical, dental and vsion, and a 401 K after qualifying continuous time at position. · To apply, submit a resume de…

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