Product Return Associate

Position Summary: The Product Return Associate is responsible for receiving, inspecting, and processing returned finished goods from customers, e-commerce channels, and internal operations. This role ensures all returned products are accurately evaluated, sorted, and recorded in the Warehouse Management System (WMS) in accordance with quality, inventory, safety, and expiration guidelines. The associate works closely with Quality, Inventory Control, and Operations teams to determine proper product disposition, maintains an organized and safe returns area, and follows all company policies, standard operating procedures (SOPs), and warehouse safety standards. The Product Return Associate may also support general warehouse operations as needed. Essential Duties and Responsibilities include the following. Other duties may be assigned. Receive, verify, and process finished goods returns from customers, e-commerce, or others. Physically inspect returned products to determine condition (restock, repackage, repair, quarantine, or disposal). Sort and classify returned items according to expiration date, quality, inventory, and safety guidelines. Accurately record all returns in the Warehouse Management System (WMS). Coordinate with Quality, Inventory Control, and Operations teams to ensure proper disposition of returned products. Label and relocate approved products to designated areas for picking or further processing. Ensure all returns comply with internal policies, customer requirements, and standard operating procedures (SOPs). Maintain a clean, organized, and safe returns area in compliance with 5S and safety standards. Identify and report damages, discrepancies, shortages, or process issues to the immediate supervisor. Follow all warehouse safety rules and material handling procedures. Support internal inventory audits related to product returns. Assist with basic reporting on return volumes and common root causes. Provide support in general warehouse operations when required (picking, packing, cycle counts). Operate material handling equipment such as pallet jacks or forklifts (if certified). Steel toe or composite closed-toe shoes (protective safety footwear) are required in select business units. Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with Ethnix Group’s policies and performance expectations. Organizational Responsibilities: Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s). Practices proper safety techniques in accordance with Company, warehouse, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor injuries or accidents, or other safety issues to appropriate individual(s). Identifies areas for improvement and offers suggestions to improve the site's efficiency, profitability, and productivity. Keeps abreast of current changes in technology, logistics tools, processes, and standards within the industry and area(s) of responsibility by attending internal and external training programs and by accessing other sources of information, and applies knowledge and practices to area(s) of responsibility. Work Hours (may vary by state or location): This position is scheduled for 40 hours in a regular work week. Hours of operation vary by site and shift. Must be available to work on weekends when scheduled and must be able to perform the essential job functions unaccompanied. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable in…

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