Product Owner – Parts eCommerce

Position Overview: We are looking for a visionary and execution-driven Product Owner for the Parts eCommerce platform. This is a high-impact role at the intersection of automotive expertise, customer experience, and digital commerce. You will own the product end-to-end — from defining the multi-year vision to shipping features that drive revenue, reduce friction, and delight both B2B and B2C customers searching for the right part at the right time. WHAT YOU'LL OWN Define and steward the product vision for the Parts eCommerce platform, including catalog, search, fitment, checkout, and post-purchase experience. Build and maintain a prioritized roadmap aligned to business OKRs, balancing short-term wins with long-term platform investment. Partner with UX, engineering, data, and operations to ship high-quality features with measurable outcomes. Own the discovery process — customer interviews, analytics review, competitive research — to ensure every initiative is grounded in real problems. Continuously monitor post-launch metrics and iterate rapidly based on data and customer feedback. Serve as the internal champion for the customer experience, translating complex automotive parts logic (fitment, compatibility, supersessions) into seamless digital journeys. Responsibilities: Vision & Strategy Develop a compelling 1–3 year product vision for Parts eCommerce that connects customer needs, market trends, and business goals. Translate vision into a clear, outcome-oriented roadmap that the entire organization understands and rallies behind. Identify market opportunities through competitive benchmarking, customer research, and data analysis. Core Commerce & Order Management Define and maintain end-to-end order workflows — states, transitions, exception handling, and timeouts — so digital order status accurately reflects fulfillment and delivery operations. Establish requirements for customer-specific and tiered pricing (contract pricing, fleet tiers, zone/branch price lists), promotional overrides, and pricing synchronization with back-office systems. Define requirements for split shipments, tax handling, payment and credit-terms flows, and the full core/return charge lifecycle — deposit collection, return authorization, condition/grade capture, credit issuance, and reconciliation. Drive requirements for complex order scenarios including order splitting, partial fulfillment, backorder handling, and credit limit enforcement. B2B Integrations & Wholesale Commerce Own onboarding and operational performance for B2B customer integrations, including EDI and Punchout (cXML/OCI), and drive improvements that reduce time-to-go-live for fleet and dealer customers. Partner with Engineering and Enterprise Architecture to integrate external procurement platforms (e.g., SAP Ariba, Coupa) with our commerce engine. Define wholesale commercial rules — tiered pricing, rebates, replenishment logic — and translate them into implementable product stories. Support dealer stock and emergency order workflows by partnering with architecture and engineering on SAP DMS and PDC inventory integrations. Systems Integration & Operational Reliability Develop and prioritize the integration roadmap across back-office systems (CDK, Procede, SAP, Karmak), accounting for differences in APIs, data models, and deployment sequencing. Define functional requirements for the integration layer — orchestration logic, retry and failure handling, monitoring/observability, and operational alerting. Define, monitor, and report KPIs for pricing and inventory synchronization accuracy, order acknowledgement latency, and workflow exception rates. Execution & Delivery Write crisp, unambiguous user stories, acceptance criteria, and PRDs that engineering and design can act on immediately. Ruthlessly prioritize the backlog using frameworks such as RICE or impact/effort, protecting the team from scope creep. Run tight discovery and valid…

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