Product Owner

Halifax Harbour Bridges (HHB), a division of Link Nova Scotia, operates and maintains the Angus L. Macdonald and A. Murray MacKay Bridges, supporting over 38 million crossings every year. We’re committed to providing safe, efficient, and cost-effective cross-harbour transportation and safety is at the centre of everything we do. It’s a shared responsibility across our entire team. Reporting to the Integrated Technology and Electronic Services Manager, the Product Owner will shape and deliver software products and applications that support HHB’s business and operational needs. As the voice of internal and external customers, you will work with business units, technical teams, and vendors to set product direction, translate needs into priorities, and guide solutions from discovery through delivery and continuous improvement. Essential Duties and Responsibilities: Develop and maintain product vision, strategy, roadmaps, priorities, and success measures aligned with organizational objectives. Gather, analyze, and document business and product requirements through user stories, use cases, process flows, acceptance criteria, and other supporting documentation. Manage and prioritize product backlogs based on business value, customer needs, risk, regulatory requirements, dependencies, and available resources. Collaborate with business stakeholders, development teams, UX/UI resources, vendors, and subject matter experts throughout the product lifecycle. Participate in agile delivery activities, including sprint planning, backlog refinement, reviews, retrospectives, and release planning. Coordinate user acceptance testing, release readiness, change management, training, and knowledge-transfer activities. Monitor product performance, customer feedback, usage data, service levels, and other key performance indicators to identify opportunities for continuous improvement. Manage product-related vendor relationships and support procurement activities, including defining requirements, evaluating solutions, monitoring service performance, and escalating issues as appropriate. Ensure product requirements and delivery consider security, privacy, accessibility, integration, operational support, organizational policies, and applicable standards. Perform other duties as assigned. Requirements: Post-secondary degree or diploma in Computer Science, Software Engineering, Information Technology, Business Administration, or a related discipline, or an equivalent combination of education and experience. Minimum of five years of relevant experience in business analysis, product ownership, or product management, delivering technology solutions within an enterprise environment. Demonstrated experience delivering IT solutions that address organizational and business needs. Experience with agile delivery practices, backlog management, requirements gathering, and requirements-management tools. Working knowledge of business modelling techniques such as use cases, cross-functional process flows, and wireframes. Knowledge of enterprise business and operational platforms, such as financial, customer-facing, reporting, or other systems that support organizational services and operations. Strong analytical, critical-thinking, problem-solving, documentation, and decision-making abilities. Excellent written and verbal communication, facilitation, consultation, and presentation skills, including the ability to communicate technical concepts to varied audiences. Strong working knowledge of Microsoft 365, including Outlook, Excel, Word, Visio, and Project. Assets include a product ownership or product management certification, such as Certified Scrum Product Owner (CSPO), and experience applying UX/UI principles in product delivery. Legally eligible to work in Canada A valid Class 5 Driver’s Licence is required. We recognize that strong candidates bring different combinations of education, experience, and perspective. If your background aligns clo…

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