Product Operations Lead, Fleet Management

About Our Client: The organization operates within the commercial vehicle and fleet management industry, focusing on enhancing commercial customer productivity. It provides a comprehensive suite of vehicles, accessories, and services designed to support various vocations, integrating electrified and internal combustion vehicles into a cohesive ecosystem. This approach aims to help commercial customers improve business operations and adapt to evolving transportation technologies. About the Opportunity: The PRODUCT OPERATIONS LEAD, FLEET MANAGEMENT is responsible for supporting commercial fleet customers by coordinating sales and service activities related to commercial fleet software and services. This role ensures effective customer onboarding, maximizes product value for clients, and provides critical feedback to management for product improvements. The position plays a key role in maintaining customer satisfaction and supporting sales efforts within the commercial fleet segment. Responsibilities: Coordinate and support dealership and customer title and registration requests, including initial and re-registrations. Assist customers with onboarding, initial product setup, and training on assigned products. Provide monthly updates on product features and identify opportunities to educate customers about additional offerings. Monitor product usage and deliver training to help customers maximize value. Deliver insights to management regarding customer feedback and product usage. Escalate and track customer concerns to resolution. Support sales efforts related to assigned products and services. Contribute to development of sales and marketing materials. Process title and registration transactions and vehicle movements, ensuring accurate billing. Requirements: High school diploma or equivalent. 4 to 5+ years experience in fleet management. 4 to 5+ years experience in U.S. title and registration processes. Prior sales experience with dealers or commercial fleet customers. Strong interpersonal and communication skills. Ability to identify business needs and communicate them effectively to product teams. Comfortable working in a fast-paced, collaborative environment with evolving responsibilities. Self-starter with creative problem-solving abilities. Ability to advocate for solutions balancing customer and business needs. Proficiency in Microsoft Office, especially Excel. Familiarity with project management software, Salesforce, and Microsoft Dynamics CRM is beneficial. Pay Range and Compensation Package: Salary grade 7 ranges from $86,600 to $144,900. Salary grade 8 ranges from $99,100 to $166,200. Final salary determination will be based on skills, experience, job scope, responsibility, and market value. Benefits & Perks: Immediate medical, dental, vision, and prescription drug coverage. Paid parental leave and new parent ramp-up programs. Subsidized back-up child care. Family building benefits including adoption, surrogacy expense reimbursement, and fertility treatments. Vehicle discount program and management leases for employees and family members. Tuition assistance. Paid time off for community service. Generous vacation, sick/personal time, and paid holidays. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

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