Product and Global Supply Manager
Head Springs Depot, Inc*Hiring Quickly* Job Title: Purchasing Agent – Furniture & Mattress Retail Location: Franklin, TN Job Type: Full-Time Compensation: Salary Based on Experience in the Field Schedule: Monday-Friday 9AM-5PM About Head Springs Depot Head Springs Depot is a family-owned furniture and mattress retailer headquartered in Franklin, TN, serving Middle Tennessee since 2010. We sell in our showrooms and online at HeadSpringsDepot.com, and we're growing — including a new destination store in Chapel Hill, TN. At the heart of our assortment is Fox & Roe, our private-label solid wood furniture line, built with manufacturing partners domestic and abroad. We run on a culture of Unreasonable Hospitality: we obsess over the details so our customers feel cared for long after delivery day. The Role You'll own the full life of our products — from the first sketch with an overseas factory to the container landing in our warehouse and the piece arriving in a customer's home. That means international logistics, purchase orders, quality control and product development, all in one seat. You won't be buried in spreadsheets. Our Proprietary tools apply a defined set of rules to each part of this work — reorder points, PO generation, shipment tracking, inspection criteria — so routine decisions are automated. Your job is to own those rules, catch what the system can't, manage the exceptions, and keep improving the playbook. You'll be the human judgment and the relationship builder behind a highly automated engine. This role reports to the owner and works closely with our software developer, warehouse team, e-commerce team and sales floor. What you'll do Product development Turn product ideas into production-ready specs: dimensions, materials, finishes, hardware, packaging and photography needs based on our created product briefs. Manage sampling with overseas factories — review, mark up, approve or send back until it's right with our team overseas. Track trends, customer feedback and sales data to recommend new items, refreshes and discontinuations Make sure new designs are original and clear of intellectual property conflicts Purchase orders and vendor management Review, adjust and release POs generated by our demand planning system; investigate when its recommendations look wrong Negotiate pricing, MOQs, payment terms and production timelines with our vendor partners. Monitor vendor scorecards on on-time delivery, quality and responsiveness Reconcile packing lists, invoices and receipts against POs using our automated tools. International logistics Coordinate container bookings with freight forwarders, customs brokers and ocean carriers Track shipments from factory to port to our warehouse, and flag delays early to sales and ecommerce Keep import documentation, HTS classifications, duties and CPSC compliance accurate with our advanced freight forwarder technology. Run periodic freight RFQs and look for savings in lanes, consolidation and timing Quality control Set and maintain inspection standards for each product line, including pre-shipment inspections Lead root-cause analysis on damage, defects and customer claims File and follow through on vendor chargebacks and quality claims Feed quality findings back into specs so problems don't repeat HSD Proprietary tools and process ownership Own the business rules our tools follow in each area — and update them as conditions change Review exceptions the system escalates and make the judgment calls Partner with our developer to test new features and suggest what to automate next Document processes clearly so the playbook keeps getting smarter Who you are Detail-obsessed. You notice the 1/8" dimension error on a spec sheet and the mismatched carton count on a packing list. A maker at heart. You get genuinely excited watching a sketch become a sample, then a finished piece in someone's home. Systems-minded. You'd rather fix the rule than fix the same mistake twice, and you…