Produce Operations Manager

PRODUCE OPERATIONS MANAGER Position Overview The Produce Operations Manager will be responsible for providing operational leadership and support for all Produce Departments across the organization. Supporting all store locations, this role will ensure consistent execution of company standards, produce quality expectations, food safety requirements, merchandising programs, labour expectations, training initiatives, and customer experience standards. This position will be part of the Operations Department and report to the Director of Retail Operations. The role will work closely with the Produce Category Manager to ensure category strategies and programs are effectively executed at store level while maintaining clear separation between merchandising and operational responsibilities. The position will require regular travel throughout British Columbia to support stores, conduct audits, provide coaching, lead training initiatives, support new store openings, and ensure consistent execution of operational standards. Key Responsibilities Operational Excellence Support and coach Produce Department Managers and store teams across all locations. Ensure consistent execution of the Produce program across all stores. Conduct regular store visits, department audits, and operational assessments. Establish and maintain department standards for execution, cleanliness, organization, freshness, and customer service. Identify operational opportunities and implement best practices across the network. Support new store openings, renovations, conversions, and major operational projects. Produce Quality & Freshness Management Establish and maintain company standards for produce freshness and quality. Ensure stores consistently meet expectations for rotation, culling, product handling, display maintenance, and presentation. Monitor department conditions and provide coaching and corrective action when required. Develop processes that minimize spoilage while maintaining exceptional product quality and customer presentation. Ensure consistent produce quality and customer experience across all locations. Food Safety & Regulatory Compliance Ensure compliance with food safety regulations, company policies, sanitation standards, and regulatory requirements. Conduct food safety reviews and operational audits. Follow up on corrective action plans and compliance concerns. Support product recall execution and quality investigations. Ensure proper operating procedures are maintained for handling, storage, cooling, and product preparation activities. Labour Planning & Productivity Support labour planning and workforce optimization across all Produce Departments. This role is not responsible for scheduling, so not sure if this could be clarified better. If store has SPLH issues in produce, they can support in problem solving. Labor planning is the responsibility of the store. Monitor productivity standards and labour performance. Performance management isn’t the responsibility of this role. This role will have to advise managers of deficiencies and what they’ve done to support/coach TM’s, so the manager or ASM/SM can reinforce expectations and performance manage. We need accountability at store level daily that TM’s are hitting the mark. This role won’t be in each store all the time. They will need to spread themselves over 20ish stores. Assist stores in identifying staffing requirements and operational efficiencies. Promote productivity improvements while maintaining service, freshness, and presentation standards. Inventory Management, Shrink & Profitability Support inventory management best practices, ordering discipline, rotation standards, markdown execution, and waste reduction initiatives. Monitor key department performance metrics and support action plans to improve results. Drive initiatives that reduce shrink, spoilage, waste, and operational inefficiencies. Support stores in achieving labour, margin, and shrink targets thro…

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