Procurement & Customer Support Specialist

Procurement & Customer Support Specialist Location: Mississauga, ON Work Arrangement: Hybrid – 1 day per week remote Employment Type: Full-Time Salary: $62,000 annually Position Overview We are seeking a detail-oriented and customer-focused Procurement & Customer Support Specialist to join a busy Order Processing team. This position supports procurement, order management, logistics, inventory coordination, and customer service activities. The ideal candidate is highly organized, adaptable, and comfortable managing multiple priorities in a fast-paced manufacturing or technical environment. French is not required for this position. Key Responsibilities Procurement and Supply Chain Manage purchasing activities and coordinate with internal teams, external suppliers, and logistics partners. Oversee the procurement process from purchase order creation through final delivery. Serve as a primary point of contact for procurement, supplier, and logistics-related communications. Review vendor invoices and resolve pricing, delivery, or documentation discrepancies. Address supplier issues and escalate concerns when necessary. Collaborate with internal departments to monitor slow-moving and obsolete inventory. Coordinate material flow across the supply chain to support operational requirements. Maintain accurate material master data within the ERP system. Participate in meetings with global teams to support procurement initiatives and process improvements. Identify opportunities to improve procurement and order-management procedures. Assist with training new team members and communicating procedural updates. Customer Support and Order Management Maintain accurate customer information within ERP and CRM systems. Provide responsive and professional customer service by phone and email. Prepare sales and service quotations. Manage the complete customer order lifecycle, including: Order entry and confirmation Shipping coordination Invoicing Returns and credits Coordinate customer shipments with warehouse and logistics personnel. Partner with Sales and Marketing to ensure a positive customer experience. Work with Finance to address customer credit, billing, and payment inquiries. Participate in occasional international travel for training or business meetings, as required. Qualifications At least five years of experience in procurement, order processing, customer support, supply chain operations, or a related field. Experience managing the complete procurement and customer order cycle through an ERP system. Previous experience in an engineering, manufacturing, or technical environment is preferred. Proficiency in Microsoft Office, including Excel, Word, and Outlook. Experience working with CRM platforms. Strong organizational and time-management skills. Exceptional attention to detail and accuracy. Excellent written and verbal communication skills in English. Ability to prioritize multiple responsibilities and adapt to changing business needs. Self-motivated and capable of working both independently and collaboratively. Post-secondary diploma or an equivalent combination of education and relevant experience. Preferred Qualifications Experience supporting procurement and customer service functions within a manufacturing organization. Knowledge of logistics, inventory management, and international shipping processes. Experience working with global suppliers and cross-functional teams. Familiarity with continuous improvement initiatives and process documentation. #Workwolf Cala Sourcing Solutions LLC uses Workwolf’s AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.

View the full posting and apply