Pro Fulfillment Delivery Supervisor Day
Lowe's Home ImprovementShift: Wednesday -Saturday 6:00AM-4:30PM Pro Fulfillment Center Supervisors are responsible for leading and supervising a team of approximately 15 - 20 local Team Member Associates. This role supervises and analyzes the overall productivity of the Pro Fulfillment market team and ensures processes adherence. Delivery Supervisors are responsible for the following activities: Performance Management including coaching, leading and training Admin Service Associates Warehouse Management oversight which includes: Receiving, Shipping, and Inventory related functions Managing and assigning tasks to Team Member Associates Developing Associate Scheduling Solving Customer Escalations Leading resolution of Pro Job site delivery issues Building a Positive Team Environment Essential Functions: Supervises a Pro Fulfillment Associates team responsible to support delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts. Interviews, hires, and trains all associates on Pro Job site Delivery processes and systems. Effectively motivates and manages associates on a daily basis. Creates/promotes the daily schedule of employees. Communicates with customers who have escalated issues to improve Pro Job site delivery experiences, lead problem solving efforts, and create brand loyalty and lasting customer relationships. Demonstrates effective oral and written communication skills and a comprehensive understanding of policies and procedures with Pro Job site Delivery. Applies knowledge of Delivery Operations processes to manage and improve operations. Reviews Market-level productivity and quality metrics with Markets on a Daily/Weekly and Monthly basis and utilizes this information to drive operations improvements at the Market level. Assists the MDM and AMDM in supervision of Warehouse operations and Inventory control of full Pro Job site delivery assortment. Understands Warehouse operational processes, Inventory management principles and 3PL delivery provider management. Utilizes and reviews Warehouse Management System (WMS) for inventory reconciliation and audits on a daily basis. Needs a knowledge of financial statements and plans to analyzes variances and creates corrective actions in support of the AMDM. Assists AMDM in labor budget planning. Prepares action plans, resolves problems, completes audits and identifies trends. Identifies capability gaps and provides coaching in partnership with 3rd party delivery operator’s leadership teams to address gaps and improve service. Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experiences. Contributes to positive environment, fosters collaboration and tangible contribution. Supervises a Pro Fulfillment Associates team responsible to support delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts. Interviews, hires and trains all associates on Pro Job site Delivery processes and systems. Effectively motivates and manages associates on a daily basis. Creates/promotes the daily schedule of employees. Communicates with customers who have escalated issues to improve Pro Job site delivery experiences, lead problem solving efforts, and create brand loyalty and lasting customer relationships. Demonstrates effective oral and written communication skills and a comprehensive understanding of policies and procedures with Pro Job site Delivery. Applies knowledge of Delivery Operations processes to manage and improve operations. Reviews Market-level productivity and quality metrics with Markets on a Daily/Weekly and Monthly basis and utilizes this information to drive operations improvements at the Market level. Assists the MDM and AMDM in supervision of Warehouse operations …