Post Summary Operations Agent

To provide customers with the highest quality of service by providing consistent customer service and resolution of customer duty and tax disputes by filing claims with US Customs & Border Protection (CBP). This position is responsible for analyzing and ensuring timely handling of claims. Assists customers when customs and other government agencies, such as the FDA, DOT, EPA, Dept. of State, U.S. FWS, become actively involved with an import shipment to ensure the issue is resolved timely, appropriately and in compliance with applicable laws and regulations. Loads database with entries, Logs and assigns incoming work into the Regulatory CRM and monitors ECO DTS and REGREQ for time sensitive disputes. Analyzes entries related to disputed invoices to determine accuracy of the entry. If necessary, composes and files appropriate claims or tenders and/or notifies clients of our determinations. Resolves issues related to duty, tax, fees, valuation, and classification of imported merchandise in order to obtain applicable refunds for company and our customers. Carefully reviews handling of disputed shipments involving CBP accounts receivable by performing billing in Duplex. Maintains technical knowledge of customs and other government agencies regulations by reading, evaluation and researching information obtained from ABI administrative messages, the federal register, published articles and other sources. Provides complete, accurate, and timely information to update product database records and to ensure compliance with customs rulings, notices of action, decisions and other entry instructions. Provides support and assistance to other PSOT specialists and advisors as requested. Perform other duties as assigned. Minimum Education High School/GED diploma required Minimum Experience No industry experience required. Minimum of 6 months work experience preferred. Data entry/keyboard experience required Familiarity with U.S. Customs regulations and federal requirements preferred. Experience with brokerage systems and brokerage entry knowledge preferred. Knowledge, Skills, and Abilities Working knowledge of Office 365 and email applications such as Outlook using multiple screens and windows Strong written and verbal communication skills Excellent organization, interpersonal, and problem-solving skills Ability to handle high volume and time-sensitive work effectively Willingness to learn; paid training provided Preferred Qualifications: Pay Transparency: Pay: $17.89 to $27.20 per hour. The starting wage is dependent on the location of the candidate. Additional Details: This position will be filled out of either Buffalo, NY or Detroit, MI. The candidate must live within 50 mi of either location and will work hybrid, with some in office requirements and some work from home opportunity. The shift will be Mon-Fri 8am-4:30pm Pay Transparency: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage. For details on our comprehensive benefits, click here . FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air…

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