Port Manager - US Ship

The Port Manager is responsible for the total operations within their department or team, ensuring that objectives are met efficiently and in alignment with company goals. The Port Manager will work under the direct guidance and instruction of the Regional Manager. This role involves leading and developing a team, monitoring performance, and ensuring compliance with organizational policies and procedures. The Port Manager will work closely with senior leadership to implement strategies, handle resource allocation, and drive continuous improvement initiatives. They will also serve as a key point of contact between the local port office and upper management, facilitating communication and ensuring smooth workflow. Additional responsibilities include budgeting, performance reviews, and ensuring a positive and productive work environment. Specific Essential Job Duties Cost control & compliance Responsible for maintaining profitable operations across all assigned offices, targeting a minimum profit margin of 12%. Ensure the timely processing and ongoing accuracy of all billing activities. Monitor and analyze key performance indicators (KPIs) related to cost, compliance, revenue, profit and loss (P&L), turnover, and other relevant metrics. Support the creation and management of operational budgets for assigned port(s), ensuring adherence to financial goals. Oversee profit and loss (P&L) responsibilities, ensuring financial performance aligns with company objectives. Safety Monitor and track safety key performance indicators (KPIs) and training compliance. Organize and lead safety meetings to promote awareness and best practices. Ensure all personnel complete and comply with mandatory safety policies and requirements. Prepare and submit safety reports as required. Ensure the office is suitable for visits from colleagues, customers, government officials, stevedores, port managers, and general visitors. Implement and enforce the NLI safety program, ensuring full compliance with all federal, state, and local regulations. People & Workplace Participate in the recruitment process, including interviewing and approving new hires. Manage employee turnover and retention efforts. Handle all aspects of employee management, including hiring, training, terminations, and disciplinary actions, including HR as necessary. Ensure all personnel complete and comply with mandatory training requirements. Maintain regular communication with principals, customers, and Port Partners. Collaborate effectively with team members to achieve shared objectives and foster a positive, cooperative work environment. Demonstrate a strong commitment to achieving goals, maintaining a sense of urgency, overcoming challenges, and efficiently resolving issues, even when faced with obstacles. Ensure that all staff receive the appropriate training activity such as maritime, language, or industry trade courses. Ensure that all training is properly documented and conducted within timelines established by NLI policy. Board vessels as needed for operational training, operational oversight and relationship purposes. Sales/Growth Build and maintain relationships within the local community. Actively participate in local maritime organizations – Propeller Club, etc. (specific organizations will vary based on Port and commodity). Identify and recommend local opportunities, discussing relevant information with your supervisor. Communicate regularly with principals, customers, the Port Authority, Terminals and relevant government agencies. Participate in sales calls and events related to customer accounts. Quality of delivery Define and uphold standards for communication quality and timeliness in both internal and external customers. Provide regular reporting to leadership on CRM metrics, user engagement, and system ROI. Maintain internal content calendars and ensure alignment with organizational goals and key initiatives. Support client-facing teams with tailored communication too…

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