Port Manager - Tacoma EPC
GLOVIS America, Inc.About GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. Summary The Technical Ops Manager will oversee technical and quality activities related to Glovis Port EPC Operations at the facility. This position will ensure equipment inspections, work-order completion, processing quality, and daily operational requirements meet established customer and Glovis standards. The Manager will also coordinate operational planning, TMS/WMS activities, transportation, staffing and resource requirements, while identifying and resolving technical or operational issues to ensure timely service, quality performance, and customer satisfaction. Compensation $89,000 - $113,000 yearly salary range. (Subject to Compensation Study Upon Candidate Selection) Responsibilities Technical Quality Assurance: Perform quality checks and technical inspections to ensure processing and completed work meet customer specifications, internal standards, and established quality requirements. Work Order Verification: Review and validate work orders for accuracy and completion, ensuring requested services have been properly performed, documented, and closed prior to unit release. Unit Inspection: Conduct inbound, in-process, and final inspections to identify damage, defects, incomplete work, or other quality concerns requiring corrective action. Equipment Operation: Safely operate and move various types of customer equipment, including heavy machinery and specialized units, to support inspection, processing, staging, loading, and yard activities. Transportation Coordination: Schedule and coordinate inbound and outbound transportation, pickups, deliveries, unit movements, and staging requirements based on operational priorities and customer needs. Systems & Data Management: Utilize Glovis TMS, WMS, and internal operational systems to manage unit status, inventory, transportation movements, work-order tracking, processing completion, and operational reporting. New Volume & Operational Planning: Establish and support budget, operational, and technical plans for new inbound customer volumes, including determining required staffing, equipment, processing capacity, workspace, systems, transportation, and organizational structure necessary for successful implementation. Customer Communication: Maintain prompt and professional communication with customers regarding unit status, work-order completion, transportation requirements, quality issues, operational exceptions, and changing priorities. Problem Solving & Corrective Action: Apply critical thinking and technical knowledge to quickly identify operational or quality issues, determine root causes, and implement or coordinate corrective actions to minimize delays and prevent recurrence. Daily Operations: Support day-to-day EPC activities including workload prioritization, unit staging, processing coordination, inventory movement, work assignments, and completion of daily operational objectives. Quality & Operational Documentation: Maintain accurate inspection records, work-order documentation, inventory information, unit status, system updates, and supporting operational records. Operational Improvement: Identify and implement opportunities to improve inspection processes, work-order accuracy, processing efficiency, equipment handling, workflow, system utilization, and overall service quality. Safety & Compliance: Ensure activities are performed in accordance with site safety requirem…