Port Hueneme Operations - Senior Analyst- Warranty Claims
GLOVIS America, Inc.About GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. Summary The Senior Analyst – Vehicle Logistics Warranty Claims is responsible for providing advanced analytical, financial, and operational support across vehicle processing operations serving multiple OEM customers. This position will oversee and analyze revenue-generating activities, warranty claims, bodyshop estimates, PIO/parts operations, campaigns, customer billing, operational KPIs, and financial performance. The Senior Analyst serves as a key connection between Operations, Customer Service, Bodyshop, Warranty, Parts, Finance, and OEM customers, ensuring that revenue opportunities are identified, properly documented, processed, and supported through final billing and payment. The position requires strong knowledge of vehicle logistics, OEM requirements, warranty processes, damage/repair operations, estimating, claims administration, and revenue management, with the ability to manage multiple OEM programs simultaneously. Responsibilities >Warranty Claims Management Review, validate, and process warranty claims from initial submission through final resolution. Determine claim eligibility based on OEM/customer warranty requirements, operational procedures, inspection records, and supporting documentation. Research vehicle history, VIN activity, scan records, photographs, inspection reports, repair orders, transportation records, and system transactions. Identify duplicate, incomplete, inaccurate, or unsupported claims. Ensure claims are submitted within required customer and OEM timelines. Monitor open claims and proactively follow up on outstanding approvals, denials, and payments. Maintain accurate claim status and supporting documentation within applicable systems. Escalate high-dollar, aged, disputed, or unusual claims to management. >Claim Investigation & Root Cause Analysis Conduct detailed investigations into vehicle damage, mechanical concerns, missing components, processing errors, and other potential warranty-related issues. Determine whether damage or failure occurred during transportation, storage, processing, repair, handling, or another stage of the vehicle lifecycle. Compare pre- and post-processing inspections to establish responsibility. Review photographs, timestamps, scan history, GPS/yard activity when available, repair documentation, and employee activity. Perform root-cause analysis on recurring claims and recommend corrective actions. Identify operational trends that create unnecessary warranty exposure or financial loss. >Automotive & Repair Knowledge Review mechanical and collision repair documentation to determine whether repairs are appropriate and adequately supported. Interpret repair orders, diagnostic findings, parts information, labor operations, and inspection reports. Partner with Bodyshop and Mechanical teams to validate repair recommendations. Review OEM warranty requirements and determine whether a repair qualifies for reimbursement. Assist technicians and operations personnel with proper warranty documentation requirements. Identify potential improper repairs, repeat repairs, workmanship issues, and missed opportunities for recovery. >Financial & Recovery Management Validate labor, parts, material, towing, subcontractor, and other claim-related costs. Review repair estimates and invoices for accuracy and compliance with approved rates. Track claim dollars submitted, approved, denied, rec…