Police Dispatcher II
Woodbury School of BusinessPosition Announcement At Utah Valley University, the Dispatcher II - Police Dispatcher serves in a critical role that helps keep the campus community safe, informed, and connected. Working at the center of public safety operations, this position coordinates emergency and non-emergency responses, dispatches police and campus safety personnel, monitors security systems, and ensures that important information is communicated quickly and accurately. Every shift presents opportunities to make a meaningful impact by supporting timely responses and helping others during situations that matter most. UVU offers the opportunity to be part of a mission-driven institution dedicated to student success and community well-being. As a Dispatcher II, you will develop specialized skills in emergency communications, incident coordination, and public safety technology while working alongside dedicated professionals committed to service and teamwork. This position is ideal for individuals who thrive in a fast-paced environment, remain calm under pressure, and take pride in playing an essential role in maintaining a safe and welcoming campus. Summary Of Responsibilities Dispatch and Coordination: Dispatches police and security personnel to incidents and requests for service. Maintains constant communication with field units, monitors officer activity, and ensures accurate logging of radio traffic and broadcasts. Utilizes the Milestone Camera System to assist officers by locating footage of suspects and ongoing incidents. Call Intake and Communication: Receives and responds to incoming calls related to crimes, emergencies, and service requests. Collects, verifies, and records essential information to ensure an accurate and timely response. Documents all calls and complaints in the Spillman Computer-Aided Dispatch CAD system. Alarm and Security Monitoring: Monitors alarm systems for all university facilities and coordinates paging and notifications during emergencies. Relays radio and telephone messages between officers and the campus community. Controls access to secured areas and monitors the departmental and campus closed-circuit camera and intercom systems. Systems Operation and Clerical Support: Operates and maintains proficiency in the National Crime Information Center NCIC, the computer-aided dispatch CAD system, and an 8 MHz radio console. Performs related administrative and clerical duties, including maintaining the electronic dispatch log and other required documentation. Additional Duties: Performs other job-related duties as assigned to support department operations and public safety initiatives. Qualifications / Licenses / Certifications High school diploma or equivalent. Ability to type a minimum of 40 wpm. Must be able to work rotating shifts, including nights, weekends, and holidays as required. Preferred Qualifications Experience in a dispatch, customer service, or communications-related position requiring frequent use of telephones, radios, and computer systems. Demonstrated ability to operate multi-line telephones and two-way radio systems efficiently and professionally. Knowledge of police radio codes, procedures, and emergency communication protocols. Familiarity with the Milestone camera system and Spillman. Strong verbal communication skills and ability to remain calm and composed under pressure. Knowledge / Skills / Abilities Knowledge Knowledge of police dispatching procedures, protocols, and terminology. Knowledge of the National Crime Information Center (NCIC) operations and requirements. Working knowledge of law enforcement computer systems such as Spillman CAD, NCIC, and other related communication and data systems. General knowledge of standard office procedures, recordkeeping, and documentation practices. Skills Skilled in operating multi-line telephones, computer systems, and two-way radio equipment. Proficient in data entry, with the ability to type a minimum of 40 words per minute. Strong interpersonal and communicat…