Police Dispatcher

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties Under general supervision, the Police Dispatcher coordinates emergency communications, dispatches officers, responds to public inquiries, monitors campus security systems, and maintains law enforcement records. The incumbent supports public safety operations, facilitates emergency responses, and provides professional assistance to the campus community. Answers and screens incoming calls to the police department which involve conversing with crime victims, witnesses, and members of the public to elicit and record pertinent information. Operates police department and other emergency communications equipment to dispatch officers to calls for service, critical incidents and emergencies. Utilizes automated dispatch and law enforcement systems and databases to enter, research and retrieve information. Monitors security and fire alarm systems, and coordinates responses. Ensures records and files are maintained in accordance with applicable laws and regulations. Performs other duties as assigned. NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser: https://mycsun.box.com/s/yhrzqzfomvq3zle1kocaocc87k2623eh Qualifications High school diploma or equivalent. Typically requires one year of full-time, verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years. Applicants must have completed, or be able to attend and successfully complete, the Police Officers Standards and Training (POST) Dispatcher Course. Applicants who do not possess a POST Dispatcher Certificate will be required to pass a written test related to essential dispatching skills. Additionally, incumbents must successfully pass a POST background investigation, physical and psychological examinations, drug testing, and related requirements. Knowledge, Skills, & Abilities Ability to communicate clearly, professionally, and empathetically with diverse individuals, including callers experiencing emergencies or stressful situations. Ability to remain composed under pressure, exercise sound judgment, and prioritize multiple tasks in a fast-paced emergency communications environment. Knowledge of emergency dispatch procedures, law enforcement communications protocols, and public safety operations. Proficiency in operating computer-aided dispatch systems, emergency telephone equipment, radio communications, and law enforcement databases. Ability to accurately document, retrieve, and maintain confidential records and information in accordance with applicable laws and regulations. Strong interpersonal, organizational, and problem-solving skills, with the ability to coordinate emergency responses and collaborate effectively with public safety personnel and campus stakeholders. Pay, Benefits, & Work Schedule The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more. Classification: 8800 / Dispatcher / Grade 1 The anticipated HIRING RANGE is $4611 – $5848 per month, dependent on qualifications and experience. The salary range for this classification is: $4611 - $6718 per month. HOURS: Full Time; 40 hours per week; rotating shifts; includes evenings, weekends, an…

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