Police Dispatcher

Description DEPARTMENT: Concord Police Department TYPICAL WORK SHIFT/SCHEDULE: Variable schedule. STARTING SALARY: $25.60 to $27.53 per hour (Top of Range $35.27) with a competitive flexible benefits package. Including low deductible health insurance, dental plan, paid vacation and holidays, short and long term disability as well as life insurance and 457 investment plans. Op en Until Filled with ongoing review of applicants. Looking to fill an immediate opening. APPLICATION INSTRUCTIONS: A City Application is required. Applications may be completed online at www.concordnh.gov. For more information on applying, please call the Human Resources Department at (603) 225-8535 (voice) or TTY at 800-735-2964 or 7-1-1. ========================================================================= Job Summary: Receives and dispatches emergency and routine calls for the city Police Department in order to protect life and property and secure the well-being of the citizens of the City of Concord. Answers calls in a timely, professional, and appropriate manner. Examples of Duties Monitors officer safety, position, and progress on all calls for service, person checks, motor vehicle stops, and community policing projects; monitors all extra duty officers on detail and all Criminal Division personnel; monitors all parking control units and the Community Service Aid. Receives and handles incoming telephone calls, including 911 calls, Crime-Line calls, Concord Hospital calls, state Hospital calls, and state Prison calls; answers non-emergency calls as needed; determines priority of calls and takes appropriate action. Provides information for officers as needed; ensures that all calls for service are updated in IMC; ensures all computer files are updated for each call; ensures that hazardous calls and high priority calls are placed on the "hot sheet" for incoming roll call. Ensures that members of the command staff are kept current on all calls of importance, such as burglaries, robberies, and all violent or substantial calls for service. Makes outgoing calls to citizens, businesses, and other police and emergency service agencies to give or obtain information for officers, administration, and department members; ensures a constant and correct flow of information between all parties involved in incidents. Monitors radio traffic of other agencies; transmits and receives information on two-way radio channels; provides information as requested or assistance as needed. Maintains building security; regulates access to front lobby door; secures dispatch center door, rear garage walk-in doors, and garage bay doors; monitors audio intercom; ensures that no unauthorized access is gained; apprises supervisors of persons entering and exiting the building. Monitors safety of officers and prisoners in the holding facilities, including the booking room and cells; uses audio and visual devices as necessary; monitors the safety of officers; monitors prisoner safety and security; monitors officers and juveniles in juvenile detention room. Monitors exterior security of building and vehicles in police lot. Answers calls from alarm companies and dispatches appropriate personnel. Ensures that radio and other equipment in the dispatch center remain in working order; notifies responsible parties of any failures. Provides officers, support personnel, and outside agencies with information from in-house computer and SPOTS computer; runs motor vehicle and criminal records on all arrested parties and forwards information to arresting officers; runs local checks for wants, warrants, and cautions on all suspects, suspicious persons, and calls for service. Records information on in-house computer for all calls for service, including names, addresses, descriptions, locations of incidents, vehicle descriptions, lists of damaged or stolen property, descriptions of missing or wanted persons, times of arrest, and times of officer notification, arrival, and clearing of calls. Retrieves …

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