Plumbing Service Dispatcher

Plumbing Service Dispatcher REPORTS TO: Plumbing Service Manager Requirements High school diploma or GED required. Previous dispatching or service coordination experience preferred. Strong organizational, multitasking, and problem-solving skills. Excellent verbal and written communication skills in English. Proficiency using computers, email, and dispatch/service management software (Tech Tool experience preferred). Ability to work Monday through Friday, 7:30 a.m. – 4:30 p.m., with occasional overtime, including early start times as needed (as early as 6:00 a.m.). Ability to sit, stand, walk, bend, and remain in a stationary position throughout the workday. Responsibilities Answer incoming customer calls in a professional and courteous manner. Schedule and dispatch service technicians based on customer requests, technician availability, and business priorities. Coordinate service requests using phone, email, and dispatch software. Communicate with customers regarding scheduling, service updates, and questions. Maintain regular communication with service technicians regarding preventive maintenance, quoted repairs, and time-and-material work orders. Contact preventive maintenance customers to schedule upcoming service visits and obtain confirmation. Assist the Plumbing Service Manager with forecasting workload and staffing needs. Participate in weekly workload planning meetings with the Plumbing Service Manager. Monitor and track after-hours emergency service calls and ensure proper follow-up. Process and close work orders accurately and timely. Obtain vendor quotes and coordinate bulk material orders as needed. Perform other duties and responsibilities as assigned. Benefits We offer a competitive compensation and benefits package designed to support you and your family. Learn more about our benefits by visiting: https://www.shapiroandduncan.com/careers-benefits/

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