Plumbing Dispatcher / Customer Service Coordinator

About the Position PLUMB365 is a growing residential plumbing service company serving San Diego County and surrounding areas. We’re looking for a dependable, organized, customer-focused Dispatcher / Customer Service Coordinator to join our office team in San Marcos. This position plays an important role in our daily operation. You’ll communicate with customers, schedule and dispatch plumbers, coordinate service calls, follow up on jobs, and help keep the day running smoothly. Excellent customer service and a strong phone personality are among the most important qualifications for this position. We’re looking for someone who is friendly, confident, professional, patient, and genuinely comfortable communicating with customers throughout the day. Plumbing or home-service dispatch experience is preferred, but it is not required. We are willing to train the right person who has excellent communication skills, good judgment, a positive attitude, and the ability to stay organized in a fast-paced environment. Responsibilities Answer incoming customer calls, texts, and service inquiries Provide friendly, professional customer service Schedule service appointments and coordinate arrival windows Dispatch plumbers throughout the day Adjust schedules as service calls, emergencies, and availability change Communicate job information clearly to technicians and customers Follow up with customers regarding estimates, scheduling, approvals, and completed work Coordinate Home Depot service customers, stores, and related service requests Maintain accurate customer and job notes in company systems Help resolve scheduling issues and customer concerns professionally Work closely with plumbers, management, and other office team members Learn and assist with additional office and operational responsibilities as the company continues to grow The Person We’re Looking For The right person will have a customer-first attitude and a team-first mindset . PLUMB365 is continuing to grow, and responsibilities may evolve along with the company. We value employees who are flexible, willing to learn, comfortable taking on new challenges, and ready to step in and support the team when needed. We’re looking for someone who takes initiative, communicates well, and wants an opportunity to grow rather than simply perform the same limited set of tasks every day. A great attitude, reliability, and the ability to communicate professionally with customers are more important to us than knowing every aspect of plumbing on day one. Qualifications Excellent customer-service skills Strong, friendly, and professional phone personality Strong verbal and written communication skills Ability to multitask and stay organized Comfortable working in a fast-paced service environment Dependable and punctual Good judgment and problem-solving ability Comfortable handling changes to the schedule throughout the day Willingness to learn new responsibilities and systems Team-oriented attitude Plumbing dispatch experience preferred HVAC, electrical, or other home-service dispatch experience is also beneficial Previous dispatch, scheduling, call-center, or customer-service experience preferred Comfortable learning new software and computer systems Reliable transportation Ability to pass a background check Must be able to work weekends Schedule Full-time: Wednesday through Sunday 7:00 AM–4:00 PM Part-time: Part-time schedules may also be considered. Saturday and Sunday availability is required. Additional weekday hours can be discussed based on the applicant’s availability and the needs of the company. This is an in-office position in San Marcos, CA . Pay: $26.00 - $30.00 per hour Expected hours: 24.0 – 40.0 per week Benefits: Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person

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