Plumbing Dispatcher

About Us: We’re a trusted local plumbing service company built on honesty, transparency, and high-quality service. Our team takes pride in doing the right thing for our customers and each other — every time. We’re growing fast and looking for a reliable, detail-oriented Dispatcher to help us coordinate daily operations and keep our technicians moving efficiently. Position Summary The Dispatcher plays a critical role in ensuring smooth daily operations. You’ll be the communication hub between customers, technicians, and the office — scheduling jobs, routing service calls, and providing outstanding support to our team and clients. Key Responsibilities Answer incoming service calls and assist customers with empathy and professionalism Schedule and dispatch plumbing technicians based on skill, location, and priority Monitor job progress, update customers, and ensure follow-through Maintain accurate records in our CRM/dispatch software ServiceTitan Communicate clearly with technicians throughout the day regarding job status and materials Coordinate with the office team to balance workload and reduce downtime Track performance metrics such as response time, conversion rate, and customer satisfaction Support the team with a positive attitude and solution-oriented mindset Qualifications Minimum 1–2 years experience dispatching or coordinating in a service-based industry (plumbing, HVAC, electrical preferred) Excellent communication and organizational skills Comfortable working in a fast-paced environment with multiple priorities Tech-savvy and confident using scheduling software Positive attitude and team-first mindset — we win together! Compensation & Benefits Pay: $23 – $30 per hour DOE (plus performance bonus opportunities) Schedule: Full-time, in-office Monday – Friday (occasional weekend rotation) Benefits: Paid holidays, PTO, company events, and growth opportunities Why Join Us At our company, you’re not just a dispatcher — you’re the heartbeat of the operation. We believe in teamwork, deliver WOW, and creating a workplace where everyone grows together. If you love organizing chaos, helping customers, and keeping a high-performance team running smoothly, we’d love to meet you! Apply today and be part of a team that’s raising the bar for plumbing service in the Bay Area. Pay: $23.00 - $30.00 per hour Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Ability to Commute: San Francisco, CA 94123 (Required) Work Location: In person

View the full posting and apply