Plumbing Dispatcher

Job Summary As a Plumbing Dispatcher, you’ll coordinate service calls, technicians, and vehicle schedules to keep plumbing work moving smoothly. You’ll manage incoming calls, record job details, and share timely updates with customers and internal teams. This role suits an organized communicator who can prioritize changing needs and maintain accurate dispatch records. Duties Manage multi-line phone systems, respond to customer inquiries, and provide professional phone communication and etiquette. Dispatch plumbing technicians and vehicles using dispatch software; coordinate routes, schedules, and service updates. Enter and maintain accurate customer, job, and fleet data; support shipping and receiving as needed. Coordinate with internal teams, suppliers, and third-party logistics (3PL) providers on parts, freight, and supply chain needs. Review schedules and operational information to support transportation planning, logistics, and efficient service coverage. Your impact: Accurate dispatching helps customers receive timely service while helping technicians make effective use of their workday. Skills Strong customer service, communication, organizational, analysis, typing, and data entry skills; proficiency with Microsoft Office. Experience with dispatching, phone call management, vehicle dispatch software, transportation management systems, or Oracle Transportation Management is helpful. Familiarity with transportation management, fleet management, road transportation operations, freight, shipping and receiving, or supply chain is preferred. Knowledge of Department of Transportation (DOT) regulations, transportation planning, or third-party logistics (3PL) is an asset. Exposure to geographic information systems (GIS) or global positioning systems (GPS) is helpful. Pay: $18.00 - $22.00 per hour Expected hours: 40.0 per week Work Location: In person

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