Plant Administrative Support Assistant

Providing reliable administrative, customer service, and operational support to ensure efficient plant operations and positive customer experience. Job Title: Plant Administrative Support Assistant Reports to: Operations Manager Location: N. Andover, MA Salary Non-Exempt: $57,638.00 - $62,383.00 commensurate with experience Summary The Plant Administrative Support Assistant provides essential administrative, customer service, and operational support to the N. Andover, MA facility. This position serves as a key point of contact for customers, visitors, vendors, and internal departments while supporting order entry, shipping coordination, dispatch activities, inventory management, and general facility administration. The role requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced operational environment. The Plant Administrative Support Assistant works collaboratively with Customer Service, Sales, Dispatch, Distribution, and facility leadership to support daily operations and ensure accurate, timely, and professional service. Essential Functions / Key Responsibilities Manage inbound telephone calls and emails, accurately entering customer quotes and orders into the appropriate systems. Deliver exceptional customer service by greeting visitors, assisting walk-in customers, and providing responsive telephone and computer-based support. Communicate professionally with customers to address billing inquiries, resolve service complaints, and coordinate solutions with Sales, Dispatch, and other internal departments. Perform general administrative duties, including filing, document scanning, copying, typing, data entry, and maintaining accurate records. Monitor, order, and maintain inventory levels for plant, office, customer, and operational supplies to support daily business needs. Coordinate facility services and maintain vendor relationships for uniforms, vending machines, building maintenance, and other facility-related requirements. Contact freight carriers to schedule outgoing shipments and accurately prepare and generate Bills of Lading (BOLs) and related shipping documentation. Print driver paperwork and use available telemetry system data to accurately enter, update, and maintain dispatch orders. Provide backup coverage and administrative support for the Distribution Manager to help maintain continuity of daily distribution operations. Assist management with special projects, purchase orders, supply ordering, and other administrative or operational assignments as needed. Maintain accurate and organized customer, shipping, inventory, purchasing, and facility records. Coordinate with internal departments, external vendors, and service providers to resolve issues and ensure timely completion of assigned tasks. Follow established company procedures, operational requirements, and workplace safety standards. Identify opportunities to improve administrative processes, communication, and overall operational efficiency. Perform other related duties and responsibilities as assigned. Roles & Responsibilities Provide reliable, professional, and customer-focused support to customers, visitors, employees, vendors, and management. Complete administrative, customer service, order entry, shipping, and dispatch support activities accurately and within established deadlines. Demonstrate strong verbal and written communication skills and maintain a collaborative, team-oriented approach. Effectively prioritize and manage multiple responsibilities in a fast-paced plant and distribution environment. Take ownership of assigned tasks and follow through to completion. Maintain accurate documentation and exercise sound judgment when handling confidential or sensitive business information. Demonstrate accountability, dependability, initiative, and a commitment to quality. Perform all duties safely, responsibly, and with a high degree of proficiency. Adapt to chang…

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