Pickup Center Associate

FCP Euro is seeking a reliable and motivated Pickup Center Associate to join our team. Pickup Center Associates support the efficient and accurate fulfillment of customer orders at FCP Euro’s Experience Center, with a primary focus on back-of-house operations and fulfillment. This role works closely with the Pickup Center Specialist and Distribution Center teams to ensure customer orders are picked, processed, staged, and ready for pickup in a timely manner. Pickup Center Associates play an important role in delivering an exceptional customer experience both behind the scenes and through direct customer interaction. While the primary focus of this position is back-of-house operations, Associates may regularly assist customers with order pickups, returns, general questions, and loading parts into vehicles. Associates may also support front-of-house operations during periods of high customer volume or when additional team coverage is needed. Pickup Center Associates must be able to transition effectively between back-of-house fulfillment responsibilities and customer-facing responsibilities based on business needs. When working directly with customers, Pickup Center Associates are expected to provide a welcoming, professional, and helpful experience consistent with FCP Euro’s customer-centric approach. Associates may assist with basic questions regarding orders, parts, returns, and the Pickup Center experience, while escalating technical, diagnostic, fitment, or complex automotive inquiries to a Pickup Center Specialist when appropriate. FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve. Key Responsibilities Back-of-House Operations & Fulfillment Picks, packs, stages, and prepares customer orders accurately and efficiently for pickup. Ensures orders are properly organized, accounted for, and ready for customers within established fulfillment timelines. Prioritizes customer orders based on pickup commitments, order urgency, and operational needs. Supports Distribution Center picking during periods of high volume, when team capacity allows, or when customer priority requires additional support. Assists with must-go, aged, and other time-sensitive orders. Receives, sorts, stocks, and replenishes inventory as needed. Maintains organized product locations, racks, shelves, staging areas, and pickup lockers. Processes inventory movements, transfers, returns, and other inventory-related activities accurately. Completes inventory and locker audits and assists with identifying and reconciling inventory discrepancies. Ensures customer orders are placed in the correct locker or staging location. Communicates inventory, fulfillment, or operational issues that may impact customer orders or pickup experiences. Customer Experience & Front-of-House Support Assists customers with order pickups by locating and verifying orders and helping load parts into vehicles as needed. Provides friendly and professional support to customers with basic questions regarding orders, returns, parts, and the Pickup Center experience. Assists customers with returns and other general Pickup Center needs while following established processes and workflows. Supports the Pickup Center Specialist with customer inquiries and front-of-house responsibilities during periods of high customer volume. Provides customers w…

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