Pharmacy Operation Manager

Benefits: Employee discounts Health insurance Paid time off Pharmacy Operation Manager Employment Type: Full-Time Reports To : Pharmacy Owner / Pharmacist-in-Charge (PIC) Facility Footprint: Non-Clinical Operations & E-Commerce Fulfillment Hub Position Summary Eli Pharmacy is seeking an organized, dependable, and highly proactive Pharmacy Operations Manager to lead daily non-clinical operations at our expanded flagship facility. This role focuses entirely on managing support staff, optimizing fulfillment workflows, maintaining strict inventory control, and overseeing excellent customer service for both our compounding pharmacy operations and our e-commerce platform. The ideal candidate takes full ownership of facility efficiency, bridges the gap between retail pharmacy logistics and digital storefront shipping, and ensures daily business operations run with flawless precision under minimal supervision. Key Responsibilities 1. Customer Service & Team Oversight Oversee multi-channel communication systems including telephone, email, and SMS platforms to ensure the customer service team meets rigorous response-time and quality standards. Develop proactive protocol workflows for tracking and communicating prescription statuses, fulfillment delays, vendor backorders, and digital order updates to patients and online shoppers. Serve as the primary non-clinical escalation point for complex customer service issues and delivery failures, ensuring clinical, medical, or medication counseling questions are seamlessly routed to a licensed pharmacist. 2. E-Commerce Fulfillment & Shipping Logistics Direct high-volume fulfillment operations for both localized prescription orders and nationwide shipping for our e-commerce storefront. Establish strict packaging compliance standards, ensuring all topical skincare lines, retail items, and compound prescriptions are securely packed according to specific storage and shipping requirements. Manage carrier relationships and logistics performance with shipping providers (Our contracted couriers) to resolve transit delays, lost packages, and tracking issues. 3. Advanced Inventory Control & Supply Chain Management Supervise inventory management for pharmacy supplies and dermocosmetic retail stock, and specialized packaging materials to ensure optimal stock levels. Implement inventory audit processes to strictly monitor stock levels, manage expired drugs/products, track expiration dates, and eliminate discrepancies Leads supply chain mitigation strategies, including managing complex vendor backorders, coordinating expired drug returns, and reducing product waste across all stock categories. 4. Workflow Optimization & Staff Management Manage daily staffing assignments and prioritize technician/fulfillment clerk schedules in close collaboration with the PIC to ensure peak operational efficiency. Monitor and analyze prescription queues and fulfillment backlogs to ensure the prompt, accurate completion of assigned tasks and turnaround times. Design standardized training programs for technicians and fulfillment staff, focusing on operational procedures, shipping software accuracy, and customer service expectations. Establish robust incident-response protocols to ensure operational errors, equipment malfunctions, and physical bottlenecks are immediately investigated, documented, and corrected. 5. Administrative & Compliance Support Maintain flawless operational record-keeping, ensuring accurate logs of all shipments, orders, inventory adjustments, and facility incidents. Assist pharmacy leadership with SOP updates, regulatory documentation, and internal prep-audits to ensure continuous operational compliance. Enforce rigorous team compliance regarding pharmacy policies, workspace safety, and HIPAA confidentiality requirements for both physical and digital patient data. 6. Team Leadership & Performance Culture Cultivate a culture of accountability, setting clear benchmarks for team punctuality, operational precisi…

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